Boost Your Employee OQ: Employee Ownership Leads to Increased Customer Satisfaction and Profitable Growth

Beyond satisfaction, loyalty, and commitment, employee owners experience real pleasure in their ability to deliver value to customers. They offer suggestions for improving the business and making it a better place to work, and they identify and recruit other high-potential employees. This chapter discusses the ways you can foster value and a sense of ownership for employees. This chapter is excerpted from "The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage."