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Boost Your Employee OQ: Employee Ownership Leads to Increased Customer Satisfaction and Profitable Growth
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeBook Chapter HBS-3829BC-EService and Operations ManagementBeyond satisfaction, loyalty, and commitment, employee owners experience real pleasure in their ability to deliver value to customers. They offer suggestions for improving the business and making it a better place to work, and they identify and recruit other high-potential employees. This chapter discusses the ways you can foster value and a sense of ownership for employees. This chapter is excerpted from "The Ownership Quotient: Putting the Ser...Starting at €8.20
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Investcorp and the Moneybookers Bid
Rhodes-Kropf, Matthew; Knoop, Carin-Isabel; Lietz, Nori GerardoCase HBS-811013-EEntrepreneurshipIn January 2007, Hazem Ben-Gacem, managing director and co-head of Investcorp Technology Partners (ITP), needs to decide what to bid at an auction for Moneybookers Limited, one of the top three e-payment solution providers in Europe. However, approximately 70% of Moneybookers revenues were related to transactions from online gaming sites (down from 100% in 2002). Although the thesis was that e-commerce transactions would soon make up a much large...Starting at €8.20
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Cataumet Boats, Inc., Teaching Note
Sasser, W. Earl, Jr.; Davis, MarkTeaching Note HBS-917510-EService and Operations ManagementTeaching note for case 917509.Starting at €0.00
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Grove Street Advisors: September 2009
Rhodes-Kropf, Matthew; Leamon, AnnCase HBS-810064-EFinanceThe investment committee of Grove Street Advisors, a pioneer in the provision of customized private equity funds-of-funds for pension fund clients, must decide how to respond to the market opportunities and challenges presented by the turmoil of 2008 and 2009. How can they shift their strategy to fill new market niches, or should they stay with their successful approach thus far, even though the market is getting crowded? The case also presents b...Starting at €8.20
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Cataumet Boats, Inc.
Sasser, W. Earl, Jr.; Davis, MarkCase HBS-917509-EService and Operations ManagementJaime Giancola, an MBA student, has recently completed an operations management course in which aggregate production planning (APP) was one of the topics. She believes that that her family's business, Cataumet Boats, which her grandparents started and which her mother and uncle now own, might benefit from applying APP concepts to identify the different ways they might schedule workers, which could be especially valuable during the peak demand sea...Starting at €8.20
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Iris Running Crane: December 2009
Rhodes-Kropf, Matthew; Lerner, Josh; Leamon, AnnCase HBS-810073-EEntrepreneurshipIris Running Crane, an MBA candidate, must choose among three different job offers in private equity. One is with a top-tier megafund buyout operation; the second with a geographically focused mid-market fund; and the third with a one-time top-tier fund that is trying to reposition itself as a turnaround expert, starting with its own portfolio. Iris must consider the advantages and drawbacks of each position, and how each will help her achieve he...Starting at €8.20
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Grove Street Advisors: September 2009, Teaching Note
Rhodes-Kropf, Matthew; Leamon, AnnTeaching Note HBS-812094-EFinanceTeaching Note for 810-064.Starting at €0.00
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Investcorp and the Moneybookers Bid, Teaching Note
Rhodes-Kropf, Matthew; Lobb, AnnelenaTeaching Note HBS-814093-EEntrepreneurshipTeaching Note for 811013.Starting at €0.00
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Rackspace Hosting in Late 2000
Heskett, James L.; Sasser, W. Earl, Jr.Case HBS-808166-EEntrepreneurshipThe leadership team of Rackspace, faced with accommodation of its service offering and dwindling financial reserves, decides to make customer focus the rallying cry of its new strategy. This short case was designed as the discussion igniter for a series of short video clips describing the shift to a more customer-focused approach.Starting at €8.20
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VCPE Strategy Vignettes I, II, and 2012, Teaching Note
Rhodes-Kropf, Matthew; Burbank, NathanielTeaching Note HBS-814086-EEntrepreneurshipTeaching Note for 811043, 811054, and 812073.Starting at €0.00