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Cataumet Boats, Inc., Teaching Note
Sasser, W. Earl, Jr.; Davis, MarkTeaching Note HBS-917510-EService and Operations ManagementTeaching note for case 917509.Starting at €0.00
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Auditing Ownership: Measuring Your Organization's Employee and Customer Ownership Capabilities
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeBook Chapter HBS-3833BC-EService and Operations ManagementIs your organization capable of making the transition to an ownership state of mind, focusing on the kinds of practices and processes that foster and sustain employee and customer owners? This chapter provides a tool for assessing your ownership capabilities. The ownership audit is intended as more than just a checklist of "must do's" to achieve a higher level of employee and customer ownership in your organization. It is designed to be used peri...Starting at €8.20
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Nestlé Continuous Excellence. The Road to sustainable competitiveness
Garrido Martínez, Enrique; Gómez González, MamenCase IIST-PI-168-E-EService and Operations ManagementNestlé Continuous Excellence (NCE) is the most important transformation initiative Nestlé has undertaken since its foundation, more than 150 years ago. With the leadership of José López (Executive Vice-president of Operations), NCE was born with the aim to transform the company's operations. The case delves into the model and strategy José López established to successfully implement the initiative that revolutionized the way people in the organiz...Starting at €8.20
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Hero España: Desfíos para liderar el cambio
García del Pueyo, Jose Luis; Gómez González, MamenCase IIST-MI-156MarketingHero España, perteneciente al grupo suizo Hero, lleva fabricando mermeladas y confituras en Murcia, desde 1922 y es el líder de éste mercado. En 1985 entró en el segmento de alimentación infantil, pero en vez de hacerlo a través del canal de farmacias donde se concentraba la oferta de los principales fabricantes, lo hizo por el de gran consumo, lo que le otorgó una ventaja competitiva que le llevó al liderazgo, posición que mantenía en 2017. No ...Starting at €8.20
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Hero España: Desfíos para liderar el cambio. Nota del Instructor
García del Pueyo, Jose Luis; Gómez González, MamenTeaching Note IIST-MITN-156MarketingHero España, perteneciente al grupo suizo Hero, lleva fabricando mermeladas y confituras en Murcia, desde 1922 y es el líder de éste mercado. En 1985 entró en el segmento de alimentación infantil, pero en vez de hacerlo a través del canal de farmacias donde se concentraba la oferta de los principales fabricantes, lo hizo por el de gran consumo, lo que le otorgó una ventaja competitiva que le llevó al liderazgo, posición que mantenía en 2017. No o...Starting at €0.00