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Boost Your Employee OQ: Employee Ownership Leads to Increased Customer Satisfaction and Profitable Growth
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeBook Chapter HBS-3829BC-EService and Operations ManagementBeyond satisfaction, loyalty, and commitment, employee owners experience real pleasure in their ability to deliver value to customers. They offer suggestions for improving the business and making it a better place to work, and they identify and recruit other high-potential employees. This chapter discusses the ways you can foster value and a sense of ownership for employees. This chapter is excerpted from "The Ownership Quotient: Putting the Ser...Starting at €8.20
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Sudáfrica (A): Atascados en el medio
Vietor, Richard H.K.; Comin, DiegoCase HBS-712S09EconomicsQuince años después de poner fin al apartheid, el desempleo formal en Sudáfrica aún estaba en el 24%. Si bien el país había crecido a 4 a 5% anual durante la década de 2000, la crisis financiera fijarlo de nuevo en 1 millón de parados más. Por otra parte, parecía como si la nación se quedaron atrapados entre los bajos salarios y los competidores plenamente desarrollados. El gobierno de Jacob Zuma acaba de adoptar un "camino nuevo crecimiento", co...Starting at €8.20
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China "Desequilibrada"
Comin, Diego; Vietor, Richard H.K.Case HBS-712S14EconomicsEn 2010, Wen Jiabao, volvió a mirar a la crisis financiera con cierta satisfacción. El uso de la política fiscal y monetaria agresiva, China había resistido con éxito la crisis, creciendo un 8,7% anual en 2010. La mayoría de los trabajadores en paro habían regresado al trabajo, a menudo demostrando por mejores salarios o mejores condiciones de trabajo. Wen, sin embargo, estaba muy concentrado en su nueva estrategia de cambio de desarrollo lejos d...Starting at €8.20
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Inkaterra
Comin, Diego; Gopaldas, Rohan; Rehder, DiegoCase HBS-713022-EEconomicsThe case presents the unique business model of Inkaterra, a leading eco-tourism organization in Peru, and the different strategies the company can pursue to grow. Through the experience of Inkaterra the case studies two general issues. First, it discusses the potential barriers that exist for the development of the tourism sector. Second, it presents the debate of whether governments may want to use tourism as an engine of growth, and if so, what...Starting at €8.20
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CoET: Innovation in Africa
Comin, Diego; Dimitrova, Diana; Tsukamoto, YukikoCase HBS-713021-EEntrepreneurshipStarting at €8.20
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Egypt: Turbulence, and Transition
Comin, Diego; Heikal, Mohamed; Said, AdamCase HBS-713014-EEconomicsThe case goes over the evolution of politics and instituions in Egypt over the last 50 years. The case provides new insights on the reasons for violent political transitions and also explores the effects of political instability on productivity and competitiveness.Starting at €8.20
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Cataumet Boats, Inc., Teaching Note
Sasser, W. Earl, Jr.; Davis, MarkTeaching Note HBS-917510-EService and Operations ManagementTeaching note for case 917509.Starting at €0.00
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Drivers of Productivity and Global Competitiveness
Comin, DiegoTeaching Note HBS-712037-EEconomicsProductivity and competitiveness have become hot topics among managers and policy-makers. Their interest surely resides in the fact that productivity and competitiveness not only determine the present living standards but also contribute importantly to the determination of a country's living standards in the future. This module provides a new framework to understand the drivers of productivity and competitiveness for companies and countries.Starting at €0.00
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Cataumet Boats, Inc.
Sasser, W. Earl, Jr.; Davis, MarkCase HBS-917509-EService and Operations ManagementJaime Giancola, an MBA student, has recently completed an operations management course in which aggregate production planning (APP) was one of the topics. She believes that that her family's business, Cataumet Boats, which her grandparents started and which her mother and uncle now own, might benefit from applying APP concepts to identify the different ways they might schedule workers, which could be especially valuable during the peak demand sea...Starting at €8.20
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Rackspace Hosting in Late 2000
Heskett, James L.; Sasser, W. Earl, Jr.Case HBS-808166-EEntrepreneurshipThe leadership team of Rackspace, faced with accommodation of its service offering and dwindling financial reserves, decides to make customer focus the rallying cry of its new strategy. This short case was designed as the discussion igniter for a series of short video clips describing the shift to a more customer-focused approach.Starting at €8.20