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Managing Corporate Social Networks
Kleinbaum, Adam M.; Tushman, Michael L.Article HBS-F0807J-ELeadership and People ManagementIdea brokers are good at sparking cross-divisional innovation through their broad social networks. But implementation-marshaling resources and getting various stakeholders on board-requires dense webs of strong interpersonal relationships.Starting at €8.20
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Why Satisfaction Surveys Fail
Reichheld, FredBook Chapter HBS-8177BC-EStrategyThis chapter looks at why you cannot build an effective customer-feedback system based on the shaky foundation of current satisfaction-survey methods and practices. This chapter was originally published as Chapter 5 of "The Ultimate Question: Driving Good Profits and True Growth."Starting at €8.20
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The Agile CEO: Strategies for Success
Andreu i Civit, Rafael; Ricart, Joan Enric; Ferraro, Fabrizio; Cassiman, Bruno; Tushman, Michael L.Dossier DOS-23-EInnovation and Change, Leadership and People Management, StrategyThis dossier will help you engage with the challenges of our times, with an agenda for CEOs to shape the path ahead.Starting at €15.00
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Perfect Storm over Zurich Airport (A)
Tushman, Michael L.; Kiron, DavidCase HBS-408023-ELeadership and People ManagementJosef Felder, CEO of Zurich Airport, faces several crises as he tries to transform the Airport from a slow-moving, conflict-ridden, government-owned entity into a privatized, world-class airport.Starting at €8.20
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Design Winning Customer Strategies
Reichheld, FredBook Chapter HBS-8173BC-EStrategyMeasuring customers' feelings about your organization alone isn't sufficient. Just as you plan how to raise your profits, you must plan how to increase the number of customers who will act as promoters for your organization rather than detractors. This chapter examines how companies have designed winning customer strategies. This chapter was originally published as Chapter 7 of "The Ultimate Question: Driving Good Profits and True Growth."Starting at €8.20
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Hema Hattangady and Conzerv (B)
Tushman, Michael L.; Kiron, DavidCase HBS-411012-ELeadership and People ManagementStarting at €5.74
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The Atlanta Opera (C): A Duet
Tushman, Michael L.; Herman, KerryCase HBS-419026-EStarting at €5.74
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Hema Hattangady and Conzerv (A)
Tushman, Michael L.; Kiron, DavidCase HBS-409022-ELeadership and People ManagementThis case describes the evolution of a fast growing Indian energy firm. It illustrates both leadership change as Hema is evolving as a leader, as well as how organization Architecture (culture, systems, incentives and human resources) is evolving. The case highlights a set of decisions Hema makes to build the firm.Starting at €8.20
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The Atlanta Opera (B): New (and Old) Challenges
Tushman, Michael L.; Herman, KerryCase HBS-419025-EStarting at €5.74
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Leadership, Culture, and Transition at lululemon, Teaching Note
Tushman, Michael L.; Kiron, David; Page, RuthTeaching Note HBS-410123-ELeadership and People ManagementTeaching Note for 410705.Starting at €0.00