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Bring the Outside In: Increasing True Urgency by Winning Hearts and Minds
Kotter, John P.Book Chapter HBS-4888BC-ELeadership and People ManagementOrganizations of any size or age tend to be too internally oriented. The disconnect between what insiders see, feel, and think, on the one hand, and external opportunities and hazards, on the other, can be astonishing. This inside-outside gap always reduces an organization's sense of urgency, and must be diminished if organizations hope to implement change successfully. This chapter is excerpted from "A Sense of Urgency."Starting at €8.20
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Keep Urgency Up: Creating a Culture that is Conducive to Continuous Change
Kotter, John P.Book Chapter HBS-4892BC-ELeadership and People ManagementAn organization that can sustain a high sense of urgency over time has the potential to become a high-performance machine, where results go from good to great and beyond. But sustaining urgency over time requires that it not only be created, and created well, but that it be re-created again and again, becoming firmly ingrained in an organization's culture. This chapter is excerpted from "A Sense of Urgency."Starting at €8.20
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Lean Knowledge Work
Staats, Bradley R.; Upton, David M.Article HBS-R1110G-EService and Operations ManagementMany manufacturing companies and some service firms have reaped considerable benefits by applying variations of the Toyota Production System, a method for making operations "lean" through relentless efforts to increase quality and efficiency and eliminate waste. But conventional wisdom holds that lean principles don't lend themselves to knowledge work, which involves judgment and expertise, not the sorts of repetitive, easily specified tasks foun...Starting at €8.20
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The Morning Star Company: Self-Management at Work
Gino, Francesca; Staats, Bradley R.Case HBS-914013-ELeadership and People ManagementMorning Star, a collection of affiliated companies, had grown steadily since 1970 when Chris Rufer, president and founder, started the business hauling tomatoes to processing plants in a truck. The company's main products continued to be tomato-based, including a 40% share in the tomato paste and diced tomato market in 2013. Different from traditional manufacturing companies, Morning Star relied on self-management to execute the work in any part ...Starting at €8.20
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Increasing True Urgency: One Strategy and Four Tactics
Kotter, John P.Book Chapter HBS-4887BC-ELeadership and People ManagementUnderlying the urgent behavior that makes organizations succeed in a turbulent world is not only a set of thoughts-there must also be a set of feelings, a compulsive desire to move, and win, now. This chapter outlines several tactics for increasing urgency and winning the hearts, along with the minds, of those involved in a change effort. This chapter is excerpted from "A Sense of Urgency."Starting at €8.20
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It All Starts with a Sense of Urgency: Laying the Groundwork for Change
Kotter, John P.Book Chapter HBS-4831BC-ELeadership and People ManagementComplacency is a serious problem, for organizations, nations, and individuals, yet we underestimate its power and its prevalence. In a fast-moving and changing world, contentment with the status quo can create disaster. This chapter describes why real urgency is an essential asset that must be created and recreated, and discusses the consequences of insufficient urgency. This chapter is excerpted from "A Sense of Urgency."Starting at €8.20
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Why Organizations Don't Learn
Gino, Francesca; Staats, Bradley R.Article HBS-R1511G-ELeadership and People ManagementFor any enterprise to be competitive, continuous learning and improvement are key--but not always easy to achieve. After a decade of research, the authors have concluded that four biases stand in the way: We focus too heavily on success, are too quick to act, try too hard to fit in, and rely too much on experts. Each of these biases raises challenges, but each can be curbed with particular strategies. A preoccupation with success, for example, le...Starting at €8.20
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Find Opportunity in Crises: Increasing True Urgency by Winning Hearts and Minds
Kotter, John P.Book Chapter HBS-4890BC-ELeadership and People ManagementCrises are not necessarily bad and may, under certain conditions, actually be required to succeed in an increasingly changing world. Even people who are solidly content with the status quo will begin to act differently if a fire starts on the floor beneath their feet. With fire spreading around them, everyone moves, the status quo is eliminated, and a new beginning is possible. This chapter is excerpted from "A Sense of Urgency."Starting at €8.20
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Opening the Valve: From Software to Hardware (B)
Bernstein, Ethan S.; Gino, Francesca; Staats, Bradley R.Case HBS-415016-ELeadership and People ManagementValve, one of the world's top video game software companies, has also become an iconic example of an organization with virtually no hierarchy. A 400-person organization, Valve's unique organizational form (described in detail in the case and accompanying employee handbook) includes 100% self-allocated time, no managers (and therefore no managerial oversight), a structure so fluid that all desks have wheels to allow free movement between ""cabals"...Starting at €5.74
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Tegan c.c.c. (Spanish version)
Upton, David M.; Staats, Bradley R.Case HBS-610S02StrategyExamines a struggling IT outsourcing project from the perspective of the customer--Tegan. It should be used in conjunction with Hrad Technika (9-609-039), which illustrates the supplier's point of view. When Tegan, a Welsh toy distributor, outsources the development of a new accounts payable system to Hrad Technika, a growing outsourcing firm from the Czech Republic, Tegan believes they are getting a problem off their hands. Unfortunately the pro...Starting at €8.20