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Time Out (B): Parents Also Play
Yáñez O.; Martí, Carlos; Kase, Kimio; Urrutia de Hoyos, IgnacioCase C-744-EAccounting and ControlSupplements case (A).Starting at €5.74
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Time Out (A): Signing Up a Basketball Player
Yáñez O.; Martí, Carlos; Kase, Kimio; Urrutia de Hoyos, IgnacioCase C-743-EAccounting and ControlThis case presents the problem of player selection in a sports agency which, after tough beginnings, has built a solid reputation. The discussion centers on the criteria for selecting young players to become tomorrow's champions.Starting at €8.20
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Time Out (B): los padres también juegan
Yáñez O.; Martí, Carlos; Kase, Kimio; Urrutia de Hoyos, IgnacioCase C-744Accounting and ControlComplementa el caso (A).Starting at €5.74
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Time Out (A): reclutar a un jugador de baloncesto
Yáñez O.; Martí, Carlos; Kase, Kimio; Urrutia de Hoyos, IgnacioCase C-743Accounting and ControlTime Out presenta el problema de la selección de jugadores en una agencia de representación, en la que tras unos comienzos duros han logrado afianzar una imagen de agencia prestigiosa. La discusión se centra en cuales deben ser los criterios para determinar los perfiles que deben tener los jugadores jóvenes, que en el futuro deben sustituir a los más senior.Starting at €8.20
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Transformation at the IRS (Spanish version)
Edmondson, Amy C.; Frei, Frances X.; Hajim, CoreyCase HBS-613S04Used as the capstone case for a course on Managing Service Operations (606-092). Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change virtually every aspect of the organization, including IT systems, This case includes information regardi...Starting at €8.20
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Field Service for Corporate Clients (Spanish version)
Frei, Frances X.; Edmondson, Amy C.; Hajim, CoreyCase HBS-606S38Used as part of the first module of a course on Managing Service Operations, which addresses managing the operating role of customers (606-032). Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry standard is to have a technician onsite...Starting at €8.20
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The Mitchell Family and Mitchells/Richards (Spanish Version)
Edmondson, Amy C.; Hajim, Corey; Mulderry, Kelly; Davis, John A.Case HBS-610S23Service and Operations ManagementDescribe la sofisticación operativa una pequeña, de cadena de tiendas de lujo logrado a través del uso de la tecnología y el servicio al cliente "alto contacto". Una empresa de gestión familiar, Mitchell ha construido su éxito con una estrategia de servicio al cliente, conocido internamente como "abrazos". El término es engañosamente simple. mentiras verdaderas de éxito de la empresa en su mezcla de un ambiente cálido, orientado a otra cultura co...Starting at €8.20