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Kristen's Cookie Co. (A) (Abridged)
Bohn, Roger E.; Hammond, Janice H.Case HBS-608037-EService and Operations ManagementThe student is starting his or her own business, baking make-to-order cookies. Basic times of each operation are laid out and the student is asked to determine the consequences for the operating system. Serves as an exercise and review of concepts such as capacity, bottlenecks, and throughput times. Students should be able to make several useful suggestions for improving the system.Starting at €8.20
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Kristen's Cookie Co. (A) (Abridged) (Spanish version)
Bohn, Roger E.; Hammond, Janice H.Case HBS-611S03Service and Operations ManagementThe student is starting his or her own business, baking make-to-order cookies. Basic times of each operation are laid out and the student is asked to determine the consequences for the operating system. Serves as an exercise and review of concepts such as capacity, bottlenecks, and throughput times. Students should be able to make several useful suggestions for improving the system.Starting at €8.20
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Seguros Saniplan versus Joan Cots (A)
Poelmans, StevenCase FH-707-ELeadership and People ManagementOn returning from lunch, José Sánchez, sales director of Seguros Saniplan, finds an unpleasant surprise waiting for him: a copy of an e-mail that one of his best area sales managers, Joan Cots, has sent out to all his sales reps, announcing the suspension of all bonuses for the previous quarter and his own resignation. Sánchez talks with Cots' closest colleague and the company doctor and discovers that behind it all lies a serious health problem ...Starting at €8.20
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La comunicación en el proceso de "coaching"
Larburu A.; Poelmans, StevenTechnical Note DPON-67Leadership and People ManagementPara instrumentar el proceso el coach utiliza multitud de herramientas. Sin embargo, todas las técnicas, teorías y procesos que el coach aplica utilizan un medio común, la comunicación. La comunicación es una competencia fundamental de coaching. Por ello, el objetivo de esta nota técnica es profundizar sobre el proceso de comunicación y las variables que intervienen en la comunicación, así como revisar las diversas técnicas de comunicación releva...Starting at €8.20
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Amazon.com's European Distribution Strategy (Spanish version)
Hammond, Janice H.; Chiron, ClaireCase HBS-617S04Service and Operations ManagementDescribes how Amazon's distribution system evolved from the company's inception. In 2003, Amazon Europe must decide how to reconfigure its distribution network in light of expected growth, products proliferation, and geographical expansion in Europe. Examines how characteristics of suppliers and customers differ across the markets Amazon serves in Europe. The protagonist must consider the degree of centralization appropriate for the European netw...Starting at €8.20
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Pharmacom
Poelmans, StevenCase FH-698-ELeadership and People ManagementThis case describes in different stages the development of a stress management program in a pharmaceutical company. The case pleads for a systematic approach, based on empirical data.Starting at €8.20
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Joseph Hansen
Poelmans, StevenCase FH-704-ELeadership and People ManagementJoseph Hansen must choose between different job opportunities: Fronda, Vita and New Clothes, Inc.Starting at €8.20
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Cristina Güell
Poelmans, StevenCase FH-703-ELeadership and People ManagementCristina Güell must decide which job offer is she going to choose.Starting at €8.20
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Peter Klein
Poelmans, StevenCase FH-705-ELeadership and People ManagementPeter Klein must decide which job offer is he going to choose.Starting at €8.20
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Communication in Coaching
Larburu A.; Poelmans, StevenTechnical Note DPON-67-ELeadership and People ManagementWhen implementing a process, a coach uses many different tools. However, all the techniques, theories and processes the coach applies have one thing in common: communication. Communication is a fundamental skill in coaching. The aim of this note is therefore to delve into the communication process and the variables involved in communication, and to review the different communication techniques in the different phases of the coaching process: unde...Starting at €8.20