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Scaling and Sustaining Platform Businesses
Zhu, FengTeaching Note HBS-620108-EService and Operations ManagementStarting at €0.00
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Upwork: Reimagining the Future of Work, Teaching Note
Zhu, Feng; Sun, ShirleyTeaching Note HBS-620099-EStrategyTeaching note for case 616027.Starting at €0.00
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JD: Envisioning the Future of Retail (B)
Zhu, Feng; Sun, ShirleyCase HBS-619079-EService and Operations ManagementSupplement to case 618051Starting at €5.74
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Ant Financial (A), (B), and (C), Teaching Note
Zhu, Feng; Palepu, Krishna G.; Herman, Kerry; Ma, Susie L.Teaching Note HBS-619030-EService and Operations ManagementTeaching note for cases 617060, 618041, and 618042.Starting at €0.00
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Upwork: Reimagining the Future of Work
Zhu, Feng; McDonald, Rory; Iansiti, Marco; Smith, AaronCase HBS-616027-EStrategyUpwork, the world's largest freelance talent platform, was the result of a merger between the two leading online freelancing companies in 2014, Elance and oDesk. After the merger, the company operated as Elance-oDesk and continued to manage two online platforms - Elance.com and oDesk.com - independently of one another. However in 2015 the company relaunched as Upwork, with both a new brand and a new platform. The company began to migrate Elance.c...Starting at €8.20
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Korea Telecom: Building a GiGAtopia (A)
Greenstein, Shane; Zhu, Feng; Herman, KerryCase HBS-617014-EStrategyKorea Telecom has committed $4billion in investments and R&D to build a GiGAtopia, essentially ushering in the next generation of mobile (5G) and wired infrastructure. CEO Dr. Hwang and his team are considering which areas to prioritize in terms of new products and services in development. The top five sectors identified by KT's team include Internet of Things (including connected cars and smart city/homes), media, health, energy, and security an...Starting at €8.20
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edaixi (eWash): Digital Transformation of Laundry Services (B)
Zhu, Feng; Chen, Weiru; Chen, Chuang; Lin, CiwuCase HBS-617038-EService and Operations ManagementFounded in 2013 as a laundry service featuring online ordering for home pickup and delivery, China's edaixi (eWash) illustrated the online-to-offline (O2O) business model. As yet unclear in 2016 was the optimal way to organize third-party laundry service providers, locally sourced teams of freelancers, and in-house operations.Starting at €5.74
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edaixi (eWash): Digital Transformation of Laundry Services (A)
Zhu, Feng; Chen, Weiru; Chen, Chuang; Lin, CiwuCase HBS-617034-EService and Operations ManagementFounded in 2013 as a laundry service featuring online ordering for home pickup and delivery, China's edaixi (eWash) illustrated the online-to-offline (O2O) business model. As yet unclear in 2016 was the optimal way to organize third-party laundry service providers, locally sourced teams of freelancers, and in-house operations.Starting at €8.20
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Korea Telecom: Building a GiGAtopia (B)
Greenstein, Shane; Zhu, Feng; Ma, Susie L.Case HBS-620060-EStrategyKorea Telecom has committed $4billion in investments and R&D to build a GiGAtopia, essentially ushering in the next generation of mobile (5G) and wired infrastructure. CEO Dr. Hwang and his team are considering which areas to prioritize in terms of new products and services in development. The top five sectors identified by KT's team include Internet of Things (including connected cars and smart city/homes), media, health, energy, and security an...Starting at €5.74
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edaixi (eWash): Digital Transformation of Laundry Services (A) and (B), Teaching Note
Zhu, FengTeaching Note HBS-620087-EService and Operations ManagementTeaching note for cases 617034 and 617038.Starting at €0.00