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Lean Thinking: Better Living through Setup Reduction
Weiss, Elliott N.; Goldberg, Rebecca; Leschke, John P.Technical Note DARDEN-OM-1501-EService and Operations ManagementThis note reviews the effect setup time, batch size, and throughput time have on each other by providing everyday examples.Starting at €8.20
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Shareholders’ Equity at PepsiCo - Teaching Note
Haskins, Mark E.; Lynch, Luann J.Teaching Note DARDEN-C-2425TN-EAccounting and ControlTeaching note for product C-2425Starting at €0.00
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Maria's Ristorante
Weiss, Elliott N.; Maiden, Stephen E.Case DARDEN-OM-1536-EService and Operations ManagementIn an effort to save his business, Paul Marciano, the owner of Italian family restaurant Maria’s Ristorante, runs a number of experiments focused on improving the customer experience around his target customer segment. These experiments lead to a better understanding about his business and cause him to make specific changes to his business model that ultimately improve things across the board. The experiments are based on research from the academ...Starting at €8.20
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Accounting for Marketable Securities
Haskins, Mark E.; Lynch, Luann J.Technical Note DARDEN-C-2280-EAccounting and ControlThis note provides an overview of intercorporate investments, including passive investments (marketable securities), investments that result in significant influence, and investments that result in control. Then, the accounting for marketable equity and debt securities is described in detail.Starting at €8.20
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Behavioral Economics and the Service Organization
Weiss, Elliott N.; Maiden, Stephen E.Technical Note DARDEN-OM-1548-EService and Operations ManagementThis note summarizes some important learnings from the study of behavioral economics of which service organizations should be aware in order to enhance customers' emotional experiences and help direct their decision making—in an ethical manner.Starting at €8.20
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The Curious Case of the Disputed Rabbits
Weiss, Elliott N.; Maiden, Stephen E.Case DARDEN-OM-1618-EService and Operations ManagementService systems are inherently subject to variability, whether through customers, service providers, suppliers, or unexpected events. Yet customers demand excellence and consistency regardless of this variability. In general, there are two ways to handle this variability—through people or through processes. We use the concept of robustness to describe these two approaches. This case uses an inventory mishap at a pet store to explore the need for ...Starting at €8.20
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A New Era in Revenue Recognition: General Dynamics and Ford - Teaching Note
Haskins, Mark E.; Lynch, Luann J.Teaching Note DARDEN-C-2414TN-EAccounting and ControlTeaching note for product C-2414Starting at €0.00
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A New Era in Revenue Recognition: General Dynamics and Ford
Haskins, Mark E.; Lynch, Luann J.Case DARDEN-C-2414-EAccounting and ControlWhat had started out as an easy perusal of two recently issued 2017 corporate annual reports had morphed into a task of sleuthing when the reader had come across what some experts referred to as “the most historic accounting change to hit US capital markets in decades.” It appeared that the issue of when a sale was a sale for financial reporting purposes was not simple. Among a handful of early adopters of a new revenue recognition mandate for ...Starting at €8.20
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Evaluating Financial and Operational Performance in the Airline Industry
Weiss, Elliott N.; Maiden, Stephen E.Case DARDEN-OM-1535-EService and Operations ManagementFrom its earliest beginnings in the years following World War II, the commercial airline industry has grown into an essential component supporting economic growth, trade, investment, and tourism throughout the world. This case includes short profiles for four airlines—United, Southwest, Spirit, and Japan Airlines—including descriptions of each company’s operations strategy, history, and financial situation. A series of exhibits provides income st...Starting at €8.20
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Revenue Recognition (Topic 606) at Salesforce.com, Inc. - Teaching Note
Haskins, Mark E.; Lynch, Luann J.Teaching Note DARDEN-C-2428TN-EAccounting and ControlTeaching Note of Product C-2428Starting at €0.00