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Laia Bertran (E): En Chicago: y yo qué hago
Bertran, Laia; Las Heras, Mireia; Chinchilla, NuriaCase DPO-402Business Ethics and Corporate Social Responsibility, Leadership and People ManagementEl caso E presenta la situación de Laia en 2016, tras pasar casi un año en Estados Unidos, donde no ha estado trabajando, sino ayudando a Jordi y a toda la familia a aclimatarse a su nuevo destino. El caso finaliza con una serie de preguntas que Laia se plantea con respecto a su vida profesional.Starting at €5.74
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Laia Bertran (E): In Chicago: So, What Do I Do
Bertran, Laia; Las Heras, Mireia; Chinchilla, NuriaCase DPO-402-EBusiness Ethics and Corporate Social Responsibility, Leadership and People ManagementCase E presents Laia's situation in 2016. At this point, she has spent almost a year in the United States, where, rather than working, her role has been to help Jordi and the rest of the family settle into their new life. The case ends with a series of questions Laia is asking herself about her professional future.Starting at €5.74
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Olivia Baker Got an E-mail
Ruizalba, José Luis; Las Heras, Mireia; Chinchilla, NuriaCase DPO-251-EEntrepreneurship, Leadership and People ManagementOlivia continues with her expansion plans, but she gives little regard to one of the members of her team, George Foster, who helped her at the beginning. Olivia has personalized her business too much, to the extent that she does not delegate and has all of the power, with the consequences this entails. She does not share responsibility with the rest of the team.Starting at €8.20
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Olivia Baker recibe un e-mail
Ruizalba, José Luis; Las Heras, Mireia; Chinchilla, NuriaCase DPO-251Entrepreneurship, Leadership and People ManagementOlivia sigue con sus planes de expansión, pero sin tener demasiado en cuenta a uno de los miembros de su equipo, George Foster, que fue el que la ayudó en sus inicios. Olivia ha personalizado demasiado su empresa, de forma que no delega y concentra en ella todo el poder, con las debidas consecuencias y sin dar protagonismo al resto del equipo.Starting at €8.20
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Alex López e Irene Fariñas: ¿Y ahora qué
Las Heras, MireiaCase DPO-398Leadership and People ManagementEl caso expone lo sucedido desde que Álex López decide abandonar su puesto de trabajo y convertirse en socio de Sartia, en 2008, hasta el año 2013, momento en que esperan a su tercer hijo -esta vez, una niña- y se ha producido una evolución -en cierto modo, inesperada- en ambas carreras profesionales.Starting at €8.20
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Alex López e Irene Fariñas: ¿Y yo hacia dónde tiro?
Las Heras, MireiaCase DPO-397Leadership and People ManagementEl presente caso recoge las decisiones en el ámbito profesional de Álex López, un director de ventas nacional de una gran empresa, y de su esposa, Irene Fariñas. Irene ha decidido abandonar su carrera corporativa en empresas de prestigio internacional (Inditex y Benetton) para iniciar su andadura en una consultoría de formación del sector textil, decisión motivada por su situación profesional -que implicaba viajar mucho y un alto grado de estrés-...Starting at €8.20
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Lean Thinking: Better Living through Setup Reduction
Weiss, Elliott N.; Goldberg, Rebecca; Leschke, John P.Technical Note DARDEN-OM-1501-EService and Operations ManagementThis note reviews the effect setup time, batch size, and throughput time have on each other by providing everyday examples.Starting at €8.20
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Maria's Ristorante
Weiss, Elliott N.; Maiden, Stephen E.Case DARDEN-OM-1536-EService and Operations ManagementIn an effort to save his business, Paul Marciano, the owner of Italian family restaurant Maria’s Ristorante, runs a number of experiments focused on improving the customer experience around his target customer segment. These experiments lead to a better understanding about his business and cause him to make specific changes to his business model that ultimately improve things across the board. The experiments are based on research from the academ...Starting at €8.20
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Behavioral Economics and the Service Organization
Weiss, Elliott N.; Maiden, Stephen E.Technical Note DARDEN-OM-1548-EService and Operations ManagementThis note summarizes some important learnings from the study of behavioral economics of which service organizations should be aware in order to enhance customers' emotional experiences and help direct their decision making—in an ethical manner.Starting at €8.20
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The Curious Case of the Disputed Rabbits
Weiss, Elliott N.; Maiden, Stephen E.Case DARDEN-OM-1618-EService and Operations ManagementService systems are inherently subject to variability, whether through customers, service providers, suppliers, or unexpected events. Yet customers demand excellence and consistency regardless of this variability. In general, there are two ways to handle this variability—through people or through processes. We use the concept of robustness to describe these two approaches. This case uses an inventory mishap at a pet store to explore the need for ...Starting at €8.20