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Strategic Conversations at Suncorp Commercial Insurance (C)
Liedtka, Jeanne M.Case DARDEN-S-0161-EStrategyThe “Strategic Conversations at Suncorp Commercial Insurance” case series examines the actions taken by the senior executives of the Australian-based Suncorp Commercial Insurance, working with strategy consultant 2nd Road, to build an aligned and committed workforce following a difficult merger with a rival insurer, Promina Group. The A case outlines both the process used, which features the widely participative “strategic conversation” developed...Starting at €5.74
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Charlottesville-Albemarle Legal Aid Society (C): 10 Years Later
Liedtka, Jeanne M.Case DARDEN-BP-0517-ECorporate GovernanceThis case series deals with the situation facing the director of the Charlottesville-Albemarle Legal Aid Society, a federally supported nonprofit organization chartered to provide legal services to low-income people involved in noncriminal cases. Legal Aid has entered a challenging time in its history: Funding is decreasing while demand for services is growing. The director is struggling with how to forge a new strategy for the organization in an...Starting at €5.74
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Design Thinking in Action: South Western Railway (A), (B), and (C) - Teaching note
Liedtka, Jeanne M.;Teaching Note DARDEN-S-0377TN-EStrategyTeaching note for products S-0377, S-0378, S-0379Starting at €0.00
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Design Thinking in Action (C): Experimentation in Action at South Western Railway
Liedtka, Jeanne M.Case DARDEN-S-0379-EStrategyThis third case in the series that begins with “Design Thinking in Action (A): South Western Railway” (UVA-S-0377) describes two waves of experimentation undertaken by UK railway operator South Western Railway (SWR) and its design-consultancy partner, David Kester & Associates (DK&A), during the deliver stage of their joint project to improve customer experience at SWR. They had followed a classic design thinking methodology, discovering customer...Starting at €5.74
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Design Thinking in Action (C): Experimentation in Action at South Western Railway (ABRIDGED)
Liedtka, Jeanne M.Case DARDEN-S-0389-EStrategyThis abridged case, the third in a series that begins with “Design Thinking in Action (A): South Western Railway” (UVA-S-0377), describes two waves of experimentation undertaken by UK railway operator South Western Railway (SWR) and its design-consultancy partner, David Kester & Associates (DK&A), during the deliver stage of their joint project to improve customer experience at SWR. They had followed a classic design thinking methodology, discove...Starting at €5.74
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Competition and Collaboration in the PC Industry: The Evolution of a Value Chain (C)
Liedtka, Jeanne M.; Charan, Guru; Davis, Ryan M.; Moore, Elizabeth K.Case DARDEN-BP-0520-ECorporate GovernanceDell clung to the top spot among PC makers in 2006, when it shipped just over 38 million computers - only about 20,000 more than rival Hewlett-Packard (HP), which acquired Compaq in 2001. HP also reported gains in the fast-growing laptop segment, mostly at the expense of Dell. After HP and Dell, the next three largest PC makers in 2006 were all based outside the United States: Lenovo of China (which purchased IBM’s PC division in 2001), Acer of T...Starting at €5.74
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Unique - Yanbal (A)
Pancorvo, Jorge; Cuneo, SergioCase PAD-P-C-406Service and Operations ManagementUna empresa peruana acometiendo retos de su cadena de suministros regional dentro de la industria de cosmeticos puerta a puertaStarting at €8.20
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Credisur
Belsuzarri, Óscar; Pancorvo, JorgeCase PAD-P-C-402Service and Operations ManagementAspectos como la calidad y el nivel del servicio otorgado al cliente comienzan a tomar importancia en el sector de la banca de consumo como factores determinantes para lograr la preferencia del usuario. La rapidez en la aprobación del crédito pasa a ser un atributo relevante y lamentablemente Credisur "cojea" bastante en este tema. Los ejecutivos funcionales buscan una solución, con coincidencias y discrepancias para cambiar el estado de cosas. ¿...Starting at €8.20
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Bembos Burger Grill
Campos, Carla; Pancorvo, JorgeCase PAD-P-C-377Service and Operations ManagementLos directivos de esta pujante cadena peruana, constituida en 1988, se encuentran ante varias disyuntivas de desarrollo que no sólo pueden afectar la calidad del servicio - atributo muy reconocido en el medio limeño - sino que ponen seriamente en juego el futuro de toda la organización. Decisiones de alcance local e internacional, teniendo como contendientes a los grandes McDonalds y Burger King. El caso abarca temas estratégicos y operativo...Starting at €8.20
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Taxi Profesional
de la Puente, J. G.; Pancorvo, JorgeCase PAD-P-C-383Service and Operations ManagementEl propietario de una empresa que ofrece servicios de taxis en exclusividad al Poder Judicial, se encuentra repentinamente con la posibilidad de perder el contrato. Ante la convocatoria de una nueva licitación pública, Taxi Profesional se plantea: cuáles son los verdaderos atributos que aprecia el cliente y el usuario, qué importa cuando se trata de una institución pública y qué cambios se tendrán que anticipar en la operación y en la estra...Starting at €8.20