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Network Analysis: What Is It?
West, June A.; Kelley, Erin; Malouf, SanaTechnical Note DARDEN-BC-0247-EKnowledge and CommunicationThis technical note is used in Darden's first year "Business Communications" course. This technical note examines the organizational structure of the network and provides a brief introduction to network analysis: What is it? Why do it? What are the implications? How can companies best implement it to highlight the strengths and power of networks and minimize the flaws and fragilities?Starting at €8.20
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Don't Be a Cat: Putting on Your Best Virtual Face
West, June A.; Gibbs, SheaTechnical Note DARDEN-BC-0280-EKnowledge and CommunicationThe COVID-19 pandemic forced many people out of the office and into work-from-home setups. Use of video conferencing platforms, especially Zoom, skyrocketed during 2020 as meetings, presentations, and interviews started having to take place online. Virtual presence has become critical to professional success, but all too many people have made errors ranging from the silly to the disastrous in trying to adjust to virtual work. This technical note...Starting at €8.20
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Managing Teams from a Distance: Making the Most of Virtual Meetings
West, June A.Technical Note DARDEN-BC-0255-EKnowledge and CommunicationThis technical note is a meta-analysis of some of the issues involving the management of virtual teams. Managing people who are geographically dispersed across time, space, and organizational boundaries requires team leaders who are able to communicate effectively and navigate interpersonal relationships. This requires an understanding of team dynamics, how to create a virtual team culture, and what works best when managing from a distance. The...Starting at €8.20
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To Honor and To Grow: Recommendations for the Enduring Family Business
West, June A.; Wall, AlanaTechnical Note DARDEN-ENT-0224-EEntrepreneurshipFamily businesses are unique and complex; they have aspects and layers to them that are unlike any other organizations because at the root of family businesses’ identities are the aspirations of both the business and the family’s members, which could be at odds with one another. This note—a meta-analysis drawn from many authors’ work—explores an approach that identifies ways to unify family and business, examining new possibilities and building a...Starting at €8.20
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Performance Management Systems: How Companies are Rethinking People Development
West, June A.; Kelly, John P.Technical Note DARDEN-OB-1219-ELeadership and People ManagementBusiness has become increasingly globalized, interconnected, and disrupted by the unceasing progress of technology. As markets span ever-larger geographical areas, the war for talent among companies continues to heat up. As businesspeople enter the workforce, they seek not only challenging and stimulating roles with competitive compensation, but also organizations dedicated to people development. To attract the best and the brightest, companies a...Starting at €8.20
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Teams: Harnessing the Driving Force for School Turnaround
West, June A.; Tucker, Pamela D.Technical Note DARDEN-BC-0214-EKnowledge and CommunicationUsing quality circles and teams is fairly new to education - and is constrained by how schools are organized and a past emphasis on teacher autonomy. Can school leaders borrow from the business practice of using teams to promote student learning in their schools? This note discusses the information gleaned from participants in the Turnaround Specialist Program that is part of a Darden partnership with the Curry School of Education. The principal...Starting at €8.20
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Communicating in Organizations in the Digital Age
West, June A.; Ivanisov, ZakharTechnical Note DARDEN-BC-0243-EKnowledge and CommunicationInternal communication in organizations has been significantly changing under the influence of the latest advancements in the digital space. Recently published research suggests that the majority of companies use internal communication for a variety of purposes, including helping employees understand the business and providing performance information. This technical note examines the importance of social media used for internal purposes, provides...Starting at €8.20
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Digital Internal Communications: How Organizations Can Stay Connected Within
West, June A.; Gibbs, SheaTechnical Note DARDEN-BC-0274-EKnowledge and CommunicationExternal corporate communications and the rapidly changing ways in which companies engage with their customers received a lot of attention between 2010 and 2020. With social media, online chats, blogs, vlogs, and much more, consumers gained unprecedented access to corporate decision-makers, celebrity spokespeople, endorsement-driven athletes—even the US president. Internal communications, through which companies engage with their employees and in...Starting at €8.20