This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
Product–Market Alignment
Markou, Panos; Chao, Raul O.; Goldberg, Rebecca; Katz, Arnon; Kelly, A. MorganTechnical Note DARDEN-OM-1706-EService and Operations ManagementThe ability to achieve product–market alignment (PMA) differentiates businesses that will thrive from those that will fail. Yet many find it difficult to create—and sustain—products that continuously generate value, even as their markets change. Traditionally, managers seeking to develop new products or reexamine current offerings have relied on frameworks that compare customer views on the desirability of various product features to the financia...Starting at €8.20
-
Lean Thinking: Better Living through Setup Reduction
Weiss, Elliott N.; Goldberg, Rebecca; Leschke, John P.Technical Note DARDEN-OM-1501-EService and Operations ManagementThis note reviews the effect setup time, batch size, and throughput time have on each other by providing everyday examples.Starting at €8.20
-
How Operations Impacts Financial Performance
Chao, Raul O.; Goldberg, RebeccaTechnical Note DARDEN-OM-1779-EService and Operations ManagementThis note explains the building blocks of common financial performance metrics and show how operations affect those metrics. Return on assets (ROA) and return on equity (ROE) are two key measures of the financial performance of a firm. ROA captures the operational aspects of the firm while ROE captures the financing decisions of the firm.Starting at €8.20
-
Managing Change in Operations
Landel, Robert D.; Goldberg, RebeccaTechnical Note DARDEN-OM-1376-EService and Operations ManagementThis note's focus is how the robustness of an organization may be due in large part to its ability to build a continuous-improvement cycle solidly into the infrastructure of its culture and operations. Students will learn that when internal or external pressures cause a company to undertake an operational improvement process such as Six Sigma or Lean, managing the human aspects of implementation is critical and utilizing the appropriate tools and...Starting at €8.20
-
Robust Services: People or Processes?
Weiss, Elliott N.; Goldberg, RebeccaTechnical Note DARDEN-OM-1607-EService and Operations ManagementService systems are inherently subject to variability, whether through customers, service providers, suppliers, or unexpected events. Yet customers demand excellence and consistency regardless of this variability. In general, there are two ways to handle this variability—through people or through processes. We use the concept of robustness to describe these two approaches, addressing when one or the other might be appropriate and discussing how a...Starting at €8.20
-
Conflict Management in Teams
Behfar, Kristin J.; Goldberg, RebeccaTechnical Note DARDEN-OB-1072-ELeadership and People ManagementSuccessful teams have three things in common: (1) they meet their performance goals, (2) their members feel satisfied that they are learning/benefiting from being a part of the team, and (3) the process the team uses to collaborate sets it up for future success. Recent research, however, suggests that only about 25% of teams meet these criteria. The rest of the teams typically experience less-than-ideal processes and a decline in performance and/...Starting at €8.20
-
Conflict Management in Teams: For Military and Government
Behfar, Kristin J.; Gerras, Steve; Goldberg, RebeccaTechnical Note DARDEN-OB-1208-ELeadership and People ManagementDespite the hierarchical power structures in the military and government, as they reach more senior levels, leaders routinely operate in peer-to-peer teams. These environments require the ability to negotiate complex group dynamics—a skill which often goes undeveloped in typical hierarchies. Groups that succeed over time have three things in common: (1) they meet their performance goals, (2) their members feel satisfied that they are learning/ben...Starting at €8.20