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SF Express: From Delivery to E-Commerce
Zhu, Feng; Lane, DavidCase HBS-616003-EService and Operations ManagementShunfeng Express (SF), China's leading express delivery firm, in May 2014 opened the first 500 of several thousand Heike stores, which allowed consumers to buy and try out SF's own e-commerce offerings, in addition to other services. As an example of China's "online-to-offline" trend in e-commerce, Heike stores allowed SF to leverage its logistics and IT expertise to differentiate itself from its rivals in express delivery. As yet unclear was whe...Starting at €8.20
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Corporate Strategy (DGN-530-E)
García Pont, Carlos; Ricart, Joan EnricTechnical Note DGN-530-ELeadership and People Management, StrategyStarting at €8.20
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SF Express: From Delivery to E-Commerce, Teaching Note
Zhu, FengTeaching Note HBS-616018-EService and Operations ManagementTeaching note for case 616003.Starting at €0.00
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Modelo para el autodiagnóstico medioambiental estratégico e integral
Rodríguez Badal, Miguel Ángel; Ricart, Joan EnricTechnical Note DGN-523StrategyEn esta nota técnica se presenta el modelo que ha sido elaborado por el Grupo de Trabajo sobre Gestión Medioambiental. El objetivo de dicho modelo es que las empresas lo puedan usar como marco de referencia en los procesos de autodiagnóstico y mejora de su gestión medioambiental. Además del modelo se introduce el concepto de ""proceso de autodiagnóstico"" y se explican cuáles son sus principales fases y posibles enfoques.Starting at €8.20
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Tecnologías de la información e innovación de procesos
Andreu i Civit, Rafael; Ricart, Joan Enric; Valor Sabatier, JosepTechnical Note SIN-17Knowledge and CommunicationEsta nota técnica cubre los conceptos básicos de la innovación de procesos. Se describen las ideas básicas y las etapas de cualquier proyecto de innovación de procesos.Starting at €8.20
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Indona, S.A. (A)
Gallo, Miguel Ángel; Regueras E.; Ricart, Joan Enric; Ruiz, AntonioCase DG-1159StrategyEl sector del automóvil está pasando por intensos cambios: dificultades en el conocimiento en la Unión Europea; necesidades de reducción de costes y aumento de la fiabilidad; globalización, etc. La empresa, líder europea en tapacubos con un 26% del mercado, se enfrentó con la necesidad de implantar una estrategia de globalización, incrementar el servicio de diseño e industrialización al fabricante, y dar énfasis en el desarrollo de una nueva unid...Starting at €8.20
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The Buying Division
Ricart, Joan Enric; Slof E. J.Case AD-196-EEconomicsDescribes a conflict between some senior managers of a large multinational which arose over a trivial decision but could cause serious damage. The chairman of the company's buying division gives the order to install a "do-not-disturb" lamp at his door. His subordinates interpret this as a humilation, however, interrupt the installation, and start arguing about the issue. The chairman is forced now to reconsidered his decision; if he insists in hi...Starting at €8.20
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Indona, S.A. (A)
Gallo, Miguel Ángel; Regueras E.; Ricart, Joan Enric; Ruiz, AntonioCase DG-1159-EStrategyStarting at €8.20
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JD: Envisioning the Future of Retail (A)
Zhu, Feng; Sun, ShirleyCase HBS-618051-EService and Operations ManagementJD, China's second largest e-commerce company by gross merchandise volume (GMV) after Alibaba, had expanded rapidly from 2012 to 2016. When the company celebrated its 13th birthday in 2017, Richard Liu, its founder, deliberated on the company's growth strategies. The landscape of China's e-commerce market had changed drastically in recent years. The growth in the e-commerce market had declined significantly. Furthermore, the advancement of AI and...Starting at €8.20
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Rapid Growth through Internationalization: Applus+ - Teaching Note
Kordecka, Izabela; Ricart, Joan EnricTeaching Note DGT-45-EStrategyThis teaching note was made as teaching aid in case DG-1489-E.Starting at €0.00