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Luis Arrese (E): Ana's Version
Gay, Francisco; Ribera, AlbertoCase DPO-811-ELeadership and People ManagementThree years after the facts related in the Fernando Ruiz (D) case, the author had the chance to tell Ana, Fernando's wife, about the comments heard on various occasions during its discussion in different training programs for directors, about the role she had played in these events and what could be learned from it if seen from her point of view. Ana agreed to give her version, which she expressed during several interviews. The text of the case i...Starting at €5.74
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e-Learning: Introducción a los Sistemas de Información
Cáliz, Cristina; Sieber, SandraTechnical Note SIN-45Information Technologies, Knowledge and CommunicationComo consecuencia de la creciente importancia del conocimiento, el aprendizaje y la formación, así como las crecientes posibilidades de las nuevas tecnologías de información y comunicación, se ha producido un espectacular auge de iniciativas de «e-Learning». Sin embargo, la novedad del fenómeno impide que existan pautas o reglas metodológicas que puedan guiar proyectos de «e-Learning» con firmeza. Por tanto, la mayoría de los proyectos que existe...Starting at €8.20
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Human decision making: Distinctive traints and common errors
Sieber, Sandra; Valor Sabatier, JosepTechnical Note ADN-243-EEconomicsThis note has been written for first year MBA students in order to make them conscious about their biases in decision making. The principal biases that are treated are: 1. The framing and anchoring of choices, the importance of the presentation of a problem; 2. Segregation of decisions, the isolation of a problem from its context; 3. The conjunction effect of false causalities, incorporation of impertinent information; 4. The neglect of base rate...Starting at €8.20
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Luis Arrese (E): la versión de Ana
Gay, Francisco; Ribera, AlbertoCase DPO-811Leadership and People ManagementTres años después de los hechos que se relatan en el caso Luis Arrese (D), el autor ha tenido la ocasión de relatar a la esposa de Luis, Ana, algunos cometarios que han surgido durante la discusión del caso en diferentes programas de formación para directivos, con relación al papel que ella desempeñó durante los acontecimientos. Además del aprendizaje que se podría obtener a partir de su visión como esposa de los hechos. En esta ocasión, Ana acce...Starting at €5.74
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Where Does the Balance Lie (E)
Ribera, AlbertoCase DPO-286-ELeadership and People ManagementThis is the continuation of the story told in parts (A), (B), (C) and (D) of the case. It describes the protagonist's decision given the new dilemma that has come up with respect to his career and the impact that his choices will have on his family life.Starting at €5.74
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Gestión de la diversidad e inclusión
Ribera, AlbertoTechnical Note DPON-17Leadership and People ManagementIntroducción a las claves estratégicas, legales, éticas y de dirección de personas, para la gestión de la diversidad en las empresas, con particular referencia a los dos grandes ámbitos de diversidad de culturas y diversidad de sexos.Starting at €8.20
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Knowledge Management at Cap Gemini Ernst & Young
Lara E.; Andreu i Civit, Rafael; Sieber, SandraCase SI-147-EKnowledge and CommunicationCap Gemini (CG) purchased the consulting unit of Ernst & Young (E&Y) on May 2000 to complete geographical presence, since CG was mainly European and E&Y was well located in the American market. The resulting firm, renamed Cap Gemini Ernst & Young (CGE&Y), was heavily based on knowledge not only to run the business but also to successfully complete the integration process. The knowledge management (KM) model and experiences each firm followed befo...Starting at €8.20
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La Administración del Conocimiento en Cap Gemini Ernst & Young
Lara E.; Andreu i Civit, Rafael; Sieber, SandraCase SI-147Knowledge and CommunicationEn mayo del año 2000, Cap Gemini (CG) adquirió la unidad consultora de Ernst & Young (E&Y) para completar su presencia geográfica, ya que CG se localizaba básicamente en Europa y E&Y estaba bien situada en el mercado norteamericano. Como resultado surgió la nueva firma Cap Germini Ernst & Young (CGE & Y), la cual se basaba en el conocimiento, no sólo de llevar las riendas del negocio, sino de computar de forma exitosa la integración del proceso. ...Starting at €8.20
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Indo Gives its Sales Force New Mobily Technology (B)
Almenar, E.; Comín, Marta; Sieber, SandraCase SI-169-EInformation Technologies, Innovation and Change, Knowledge and CommunicationAfter introducing a new sales system for glasses as a pilot program, Indo, an optical company, expanded the scope of its experiment to check the results. The case study describes how the sales personnel and clients accepted the change from a partially computerized system to one that was thoroughly computerized.Starting at €5.74
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Indo Gives its Sales Force New Mobility Technology (A)
Almenar, E.; Comín, Marta; Sieber, SandraCase SI-168-EInformation Technologies, Innovation and Change, Knowledge and CommunicationIn 2006, Indo, an optics manufacturer, decided to change the working method of its sales division for glasses. Physical material was replaced with online information that facilitated the work of the sales personnel and ensured they always had the most up-to-date information. But the new system was not completely accepted by clients, who were used to touching the product. Even some members of the sales staff were wary about changing an effective w...Starting at €8.20