This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
KidZania: Shaping a Strategic Service Vision for the Future, Teaching Note
Heskett, James L.; Reynoso, JavierTeaching Note HBS-916403-ETeaching note for case 916402.Starting at €0.00
-
Evaluating and developing management competencies (Portuguese Version, Brazil)
Cardona Soriano, Pablo; Chinchilla Albiol, NuriaTechnical Note FHN-320-PBLeadership and People ManagementThis technical note presents the different kinds of management competencies (strategic and intrategic) and personnel efficiency, as well as how to develop them. Management competencies are tools for cultural change.Starting at €8.20
-
Trust in Boss-Subordinate Relationships
Elola, Aitziber; Cardona Soriano, PabloTechnical Note DPON-12-ELeadership and People ManagementThis note explains how trust between bosses and subordinates is gained and lost. It annalyzes the personal factors and key forms of behaviour that result in trust. It also explains the impact of trust on bosses' power and authority.Starting at €8.20
-
Trust in Boss-Subordinate Relationships (Portuguese Version, Brazil)
Elola, Aitziber; Cardona Soriano, PabloTechnical Note DPON-12-PBLeadership and People ManagementThis note explains how trust between bosses and subordinates is gained and lost. It annalyzes the personal factors and key forms of behaviour that result in trust. It also explains the impact of trust on bosses' power and authority.Starting at €8.20
-
Las claves de la motivación en el trabajo
Espejo, Alvaro; Cardona Soriano, PabloTechnical Note DPON-10Leadership and People ManagementEsta nota técnica resume las distintas teorías de la motivación en el trabajo encuadrándolas en tres tipos de teorías: las de contenido, las de procesos y las de consecuencias. También propone una teoría nueva basada en consecuencias (OBT), que es una reformulación de la teoría de motivación de Juan A. Pérez-López.Starting at €8.20
-
Calveta Dining Services, Inc.: A Recipe for Growth
Heskett, James L.; Girardi, PatriciaCase HBS-4261-EKnowledge and CommunicationCalveta Dining Services contracts with senior living facilities (SLFs) for the management of food service to residents. Created by Antonio Calveta and built on his passion for food and traditional family values, the firm had enjoyed three decades of strong growth when Antonio retired and named his eldest son, Frank, CEO. Frank Calveta now struggles to carry out his father's directive: double revenues within five years while maintaining the humani...Starting at €8.20
-
Auditing Ownership: Measuring Your Organization's Employee and Customer Ownership Capabilities
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeBook Chapter HBS-3833BC-EService and Operations ManagementIs your organization capable of making the transition to an ownership state of mind, focusing on the kinds of practices and processes that foster and sustain employee and customer owners? This chapter provides a tool for assessing your ownership capabilities. The ownership audit is intended as more than just a checklist of "must do's" to achieve a higher level of employee and customer ownership in your organization. It is designed to be used peri...Starting at €8.20
-
Capacity for Change
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-55-ELeadership and People ManagementThis technical note offers help for developing the management competence of capacity for change. We live in fast-moving times. Change is not waiting to happen; it is going on all the time, without stopping. For organizations, change is not a luxury, but a vital necessity. Companies must be capable of leading the way and implementing change. To do that they need to have a long-term vision and a clear strategy. And they need to have agents of chang...Starting at €8.20
-
SAP's Transformation from a Product to a Service Provider: The Business Transformation Academy
Fischer, Marco; Reiche, Sebastian; Cardona Soriano, PabloCase DPO-215-ELeadership and People ManagementThe case discusses the strategic talent and stakeholder management issues that SAP faces as it transforms itself into a service provider. In 2000, SAP first decides to establish business consulting to assist customers in implementing software solutions. After long and controversial discussions about the core competencies of SAP, the company finally sets up a unit on Business Transformation Services that aims to support companies to successfully t...Starting at €8.20
-
Gestión de conflictos
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-53Leadership and People ManagementEsta nota técnica tiene como objetivo ayudar al desarrollo personal de la competencia directiva de gestión de conflictos. Todos tenemos la experiencia de que el conflicto forma parte de la vida. Sus consecuencias no son siempre negativas. Por el contrario, en ocasiones pueden ser positivas y estimulantes, siempre que el conflicto se haya mantenido dentro de ciertos cauces. En el conflicto se dan dos dimensiones: la racional y la emocional. El pro...Starting at €8.20