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SAFE and Travis: Leading in Uncertain Times
Mitchell, Jordan; Cardona Soriano, Pablo; Rosenberg, MikeCase DG-1522-ELeadership and People Management, Service and Operations ManagementForty-five miles apart from each other in Northern California, two not-for-profit credit unions SAFE and Travis had successfully transitioned from military segment-based to community charter credit unions. Both had grown to over $1 billion in assets via a combination of organic growth, mergers, and acquisitions. Above all, both had injected an unwavering commitment to member service. As of 2007, SAFE and Travis faced several questions: What would...Starting at €8.20
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Management by Missions at SONY España: History of a Cultural Change
Cardona Soriano, Pablo; Rey, CarlosCase DPO-111-ELeadership and People ManagementThis case study describes the process of implementing a mission-based management (MBM) system as a tool for cultural change and its impact on leadership in the company. In order to charge objectives and daily management with the corporate mission, many companies have done exercises to define and communicate their mission and values. However, despite the effort by management and the resources used, very few companies have been able to create and...Starting at €8.20
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ERC, S.A. (A)
Cardona Soriano, PabloCase FH-489-ELeadership and People ManagementStarting at €8.20
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ERC, S.A. (B)
Cardona Soriano, PabloCase FH-490-ELeadership and People ManagementStarting at €5.74
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ERC, S.A. (C)
Cardona Soriano, PabloCase FH-491-ELeadership and People ManagementStarting at €5.74
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Lara Castro (A): A Coaching Process
García, Pilar; Cardona Soriano, PabloCase DPO-22-ELeadership and People ManagementThe case illustrates the professional and personal development process of a young manager with excellent technical training but little background in people management.Starting at €8.20
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Lara Castro (B)
García, Pilar; Cardona Soriano, PabloCase DPO-23-ELeadership and People ManagementLara Castro, a young manager at a telecommunications company, began a coaching process hoping to improve her managerial skills. The case details the improvement plan developed jointly by Lara and her coach and the vicissitudes surrounding its implementation.Starting at €5.74
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Coaching at Banco Azucarero de Cali (BAC) (A)
Susaeta Erburu, Lourdes; Serrano, Germán; Pin Arboledas, José Ramón; Cardona Soriano, PabloCase DPO-34-ELeadership and People ManagementThis case presents two complementary themes: the management by competencies interview and management coaching. The case is set in a bank. In case (A) the area director undergoes his first 180º evaluation, and has to make a self-assessment. His results and the pasive role of his own coach are discussed.Starting at €8.20
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Leadership in Work Teams
Cardona Soriano, Pablo; Miller, PaddyTechnical Note FHN-325-ELeadership and People ManagementThis technical note offers a guide that may help the process of learning the secrets of winning teams. First, it defines what a team is, distinguishing it from other types of working groups. Second, it shows what characteristics the team members need to have to form a winning team. Then it goes through the stages of team development and reviews the basic processes teams need to master in each stage. Finally, it explains how to build team commitme...Starting at €8.20
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Coaching in the Development of Professional Competences
Cardona Soriano, PabloTechnical Note FHN-345-ELeadership and People ManagementProfessional competences are difficult habits to develop without the effective help of a coach. The coach provides useful information, opportune examples, and adequate training for the development of each specific competence. Furthermore, and above all, the coach stimulates and maintains the learning attitude of the coachee (the will to learn and choose according to his rational motivation) by means of strengthening his self-esteem and developing...Starting at €8.20