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M-Pesa - Mobile Banking in Kenya
Sieber, Sandra; Lago, Alejandro; GO, TimothyCase SI-192-EInformation Technologies, Innovation and Change, Service and Operations ManagementM-Pesa is an innovative mobile-phone-based money transfer service from Safaricom, the largest mobile network operator in Kenya. M-Pesa allows users with a national ID card or passport to deposit, withdraw and transfer money to other users easily via SMS. Originating from the idea of using mobile technology to help customers make payments to microfinance institutions, M-Pesa had transformed itself into a nationwide money transfer service used by m...Starting at €8.20
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M-Pesa - Mobile Banking in Kenya (Chinese Version)
Sieber, Sandra; Lago, Alejandro; GO, TimothyCase SI-192-ZHInformation Technologies, Innovation and Change, Service and Operations ManagementM-Pesa is an innovative mobile-phone-based money transfer service from Safaricom, the largest mobile network operator in Kenya. M-Pesa allows users with a national ID card or passport to deposit, withdraw and transfer money to other users easily via SMS. Originating from the idea of using mobile technology to help customers make payments to microfinance institutions, M-Pesa had transformed itself into a nationwide money transfer service used by m...Starting at €8.20
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Eurostar and the Channel Tunnel Incident (A) (Chinese Version)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-ZHMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Eurostar and the Channel Tunnel Incident (A)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Eurostar and the Channel Tunnel Incident (C): The Aftermath
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1257-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers trapped under the English Channel in December 2009 due to a train failure and poses questions related to how managers should have reacted to the situation. The main issues discussed in the case relate to how the firm should have reacted to this service failure. The (C) case describes the aftermath of the incident, including the conclusions of the external investigations that were conducted.Starting at €5.74
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Eurostar and the Channel Tunnel Incident (A) (Portuguese Version, Brazil)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-PBMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Eurostar and the Channel Tunnel Incident (B): Eurostar's Immediate Reaction
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1256-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers trapped under the English Channel in December 2009 due to a train failure and poses questions related to how managers should have reacted to the situation. The main issues discussed in the case relate to how the firm should have reacted to this service failure. The (B) case describes the actions taken by Eurostar management immediately following the incident.Starting at €5.74
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Alquímica 2011 (A)
Soto Araneta, M.Case IIST-FI-61FinanceUna empresa multinacional química quiere adquirir un fabricante español como medio para entrar en el mercado nacional y utilizar su capacidad de producción para exportar a otros países. Un joven miembro del equipo de fusiones y adquisiciones recibe el encargo de presentar un informe de valoración al Consejo de Administración. Se trata de un caso sencillo de valoración que permite utilizar y comparar distintas técnicas como el descuento de flujos ...Starting at €8.20
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ELAIA
Soto Araneta, M.Case IIST-FI-90FinanceEl caso ELAIA nos muestra la asociación de un indusdrial (Sovena, primer envasador mundial de aceite de oliva) con un fondo de inversión (Atitlan) que entre los años 2007 y 2015 invirtieron más de 200 millones de euros en el desarrollo de fincas de olivar supertintensivo en Portugal, España y Marruecos. El modelo de negocio de Elaia abarca desde la selección de la finca, la plantación de los arboles, la explotación del cultivo y la molturación de...Starting at €8.20
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NYC: Proteger la caja. Nota del instructor
Soto Araneta, M.Teaching Note IIST-FINT-53FinanceLa pérdida de su principal cliente amenaza con dejar a la empresa NyC en una situación doblemente difícil, por una parte las consecuencias sobre el resultado son devastadoras, pero lo que más preocupa al Director General es que en un año habrá desaparecido toda la reserva de liquidez que con tanto esfuerzo han construido. Por ello plantea un objetivo irrenunciable: proteger la caja, con el encargo al comité de dirección del diseño un plan de acci...Starting at €0.00