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Tejidos Especiales Edentel 4.0 (B)
Lago, Alejandro; Sabrià, FredericCase P-1170-EService and Operations ManagementThe case describes the trials that the head of the Production Department at Tejidos Especiales Edentel is planning in order to meet delivery dates in the best way possible. This case is based on the case "Tejidos Especiales Edentel," P-988, by Professor Josep Riverola.Starting at €5.74
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Fundamental Concepts and Parameters of Operations Management
Moscoso, Philip; Lago, Alejandro; Sachon, MarcTechnical Note PN-458-EService and Operations ManagementThis technical note introduces the fundamental parameters and terminology for analyzing an operations system from a general management perspective. The aim is to provide managers with the precise, practical terminology they need.Starting at €8.20
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Key Elements of Flow, Time and Queue Management
Lago, Alejandro; Yankovic, Natalia; Moscoso, PhilipTechnical Note PN-496-EService and Operations ManagementThis note describes the essentials and key elements of flow, waiting line and time management. It explains the reasons for so many waits (lines) in processes in practice and explains which elements executives can act on to reduce how long their customers wait.Starting at €8.20
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Additive Manufacturing at Etnia Barcelona
Calvo, Eduard; Lago, Alejandro; Sabrià, FedeCase P-1155-EBusiness Ethics and Corporate Social Responsibility, Entrepreneurship, Service and Operations ManagementEtnia Barcelona, a niche manufacturer of high-quality fashion eyewear, is considering its next move in light of the advances being made in additive manufacturing, which could require the company to rethink everything from product design to capacity footprint and logistics. The case covers the company's design-to-sale process, raw material procurement, and manufacturing operations. Etnia Barcelona has seen steady growth in revenues since its found...Starting at €8.20
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Tejidos Especiales Edentel 4.0 (A)
Lago, Alejandro; Sabrià, FredericCase P-1169-EService and Operations ManagementThe case describes the problems that Tejidos Especiales Edentel has been having with production programming ever since it started to operate via the Internet. The new system allows customers to change the priority of their orders in seconds, which increases costs for Edentel, reduces productivity and makes it more difficult to meet delivery dates. This case is based on the case "Tejidos Especiales Edentel," P-987, by Professor Josep Riverola.Starting at €8.20
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Barcelona Airport Control Tower
Lago, AlejandroInteractive Case OITI-3-EService and Operations ManagementGRASAS, A., RIBERA, J. (2003). The Barcelona Area Control Center (ACC). IESE, P-1052. The case method technique has been adapted, so that you can see the real-world application of the concepts presented in module 3 of the "Operations Management" course. The purpose of this is to allow you to form your own thoughts and conclusions, based on the experience and decisions that other participants have generated in real discussions. -
Pizzas Dani: The basics of process analysis
Lago, AlejandroInteractive Case OITI-5-EThe case method technique has been adapted so that you can see the real application of the concepts presented in module 2 of the "Operations Management" course; the purpose is for you to generate your own reflections and conclusions, based on the experience and decisions that other participants have generated in real discussions. -
The operations structure of Benihana
Lago, AlejandroInteractive Case OITI-14-EService and Operations ManagementThe case method technique has been adapted so that you can see the real-world application of the concepts presented in module 1 of the "Operations Management" course. The purpose is for you to form your own thoughts and conclusions, based on the experience and decisions that other participants have generated in real-life discussions. -
Netflix: from DVD-by-mail to streaming
Lago, Alejandro; Moscoso, Philip; Sastre Boquet, IsaacExercise PE-84-EInformation Technologies, Innovation and Change, Service and Operations ManagementSince its foundation in 1997 Netflix has been a major success story. For the year 2020 the company expected to achieve revenues of around 25 billion dollars and 200 million customers in 190 countries. This exercise provides information on how Netflix's business models has developed over the years. The objective is to analyze the digital transformation of the streaming model and its sustainability going forward, as it faces competitors like Disney...Starting at €8.20
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The Keys of the Collaborative Business Model
Lago, Alejandro; Sieber, SandraArticle ART-2886-EInformation Technologies, Innovation and Change, StrategyCall it the sharing, collaborative or peer-to-peer (P2P) economy, a new business paradigm is gradually taking shape. And as with any disruptive business paradigm, this one comes with controversy and debate. This article examines the key levers of several well-known business models, in particular, the market-access mechanisms, the resource-allocation models, and the approach to governance, monitoring and control. Highlighting the differences may h...Starting at €8.20