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Industry 4.0: Get Ready for the Next Industrial Revolution
Sachon, Marc; Zamora, Javier; Padilla, ElmarDossier DOS-33-EInformation Technologies, Innovation and Change, Service and Operations ManagementFrom infrastructure changes to emerging business models to cybersecurity, this dossier is your survival guide.Starting at €15.00
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Industria 4.0: ¿listo para la próxima revolución?
Sachon, Marc; Zamora, Javier; Padilla, ElmarDossier DOS-33Information Technologies, Innovation and Change, Service and Operations ManagementDesde cambios en infraestructuras a nuevos modelos de negocio, este dosier es tu guía de supervivencia.Starting at €15.00
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Healy Hudson: e-Sourcing Solutions
Sachon, MarcCase P-1019-EInformation Technologies, Service and Operations ManagementBased in Munich, Bavaria, the company is a pioneer in the world of e-procurement. It has developed an online purchasing system for the Business-to-Business sector. In the fall of 2000 it is selling two e-commerce products: Impact Ordering and Impact Sourcing. The former is a simple electronic catalog ordering system; the latter is designed for the sourcing of complex goods.Starting at €8.20
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Healy Hudson: e-Sourcing Solutions (Portuguese Version, Brazil)
Sachon, MarcCase P-1019-PBInformation Technologies, Service and Operations ManagementBased in Munich, Bavaria, the company is a pioneer in the world of e-procurement. It has developed an online purchasing system for the Business-to-Business sector. In the fall of 2000 it is selling two e-commerce products: Impact Ordering and Impact Sourcing. The former is a simple electronic catalog ordering system; the latter is designed for the sourcing of complex goods.Starting at €8.20
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e-Procurement Primer
Sachon, MarcTechnical Note PN-414-EService and Operations ManagementThis note looks at a key link in the supply chain, procurement, from a B2B perspective. It presents various forms of electronic purchasing and the types of goods they can be used for.Starting at €8.20
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Principales conceptos del e-Procurement
Sachon, MarcTechnical Note PN-414Service and Operations ManagementEsta nota estudia un enlace clave en la cadena de aprovisionamiento, la compra, desde la perspectiva de las transacciones electrónicas entre empresas (B2B). La nota presenta varias formas de compra electrónica y las herramientas que conviene utilizar para cada categoría de producto.Starting at €8.20
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Recruiting
Cappelli, Peter; Harvard Business Review; Holmes, Dane E.Article HBS-R1903B-ELeadership and People ManagementBusinesses have never done as much hiring as they do today and never done a worse job of it, says Peter Cappelli of Wharton in "Your Approach to Hiring Is All Wrong." Much of the process is outsourced to companies such as Randstad, Manpower, and Adecco, which in turn use subcontractors to scour LinkedIn and social media for potential candidates. When applications come--always electronically--software sifts through them for keywords that hiring ma...Starting at €8.20
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How to Keep Complaints from Spreading
Harvard Business ReviewArticle HBS-F2003A-EMarketingPosts containing intense emotions were more likely than others to spread. Strong ties between a post's author and the community drove contagion, as did linguistic similarities. Companies should respond to negative posts, and fast; the worst thing a firm can do is ignore an unhappy customer. Apologies and requests to switch to a private channel lowered virality, as long as they were communicated right away. But offering compensation early on had ...Starting at €8.20
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When Scandal Engulfs a Celebrity Endorser
Harvard Business ReviewArticle HBS-F1903A-EMarketingResearch has shown that firms tend to suffer financially when a celebrity endorser becomes mired in a scandal, but the literature to date has offered little practical guidance. A new study, involving 128 incidents that generated negative publicity, finds that firms taking no action after an event--the path most follow--generally do poorly. Its authors also discovered a surprise: Companies that engage with a situation and handle it well don't just...Starting at €8.20
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A Novel Way to Boost Client Satisfaction
Harvard Business ReviewArticle HBS-F1902A-EService and Operations ManagementResearchers have learned to mine a unique set of data that serves as a slow-motion replay of how an organization and its people function: the company's e-mail. Although e-mail analysis has largely focused on internal communications, a new study uses it to examine how employees interact with clients. Researchers studied the e-mail behaviors of teams working with key client accounts at a global professional services firm. Each month during the stud...Starting at €8.20