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HEG Munich: Leading Change in a Successful Team
Huete, Luis María; García, JavierCase DPO-320-ELeadership and People ManagementThe unseasonably cold winds swirling around the Hindenburg Conference Center in Koln, Germany, in early November 2013 were a stark contrast to the white-hot temperatures in the second-floor conference room where Albert Mahler (Al), newly-appointed president of the Munich office of Herrmann Engineering Group (HEG), sat surrounded by his leadership team. Al had gathered the group as the initial step in a process he had hoped would unify them as a ...Starting at €8.20
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Multiasistencia
Huete, Luis María; Soto A.Case P-830-EService and Operations ManagementStarting at €8.20
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Eurostop KB
Huete, Luis María; Morgan, IvorCase P-780-EService and Operations ManagementThis case describes a new Swedish multi-service concept. The case is set in central Sweden and describes the prototype unit fo ten or eleven planned for Sweden. The concept itself aims to provide one-stop services "for people on the move". These services form a wide range: hotel, gas station, post office, stores, restaurants, offices, teleconferencing and seminar room. The prototype nature of the subject allows for an examination of the market se...Starting at €8.20
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Riu Partner Club
Huete, Luis María; Santos, JavierCase P-829-EService and Operations ManagementStarting at €8.20
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The Management of Intangibles - Exercise
Huete, Luis MaríaExercise PE-41-EService and Operations ManagementStarting at €8.20
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Contracts covering intangible commitments - Exercise
Huete, Luis MaríaExercise PE-48-EService and Operations ManagementStarting at €8.20
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Services check-list - Exercise
Huete, Luis MaríaExercise PE-40-EService and Operations ManagementStarting at €8.20
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Port Aventura
Huete, Luis María; Kuppers V.; Segarra, José AntonioCase P-891-EService and Operations ManagementPortaventura faced the "champagne effect" in its second season. This consisted of a drop in the number of visitors, which all theme parks and amusement parks experienced in their second year of operations once the novelty had worn off. Portaventura decided to avoid this effect. In fact, their plans were ambitious: to achieve more than 3 million visitors, improve the yield of the project and create the best conditions for shareholders so that they...Starting at €8.20
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Multiasistencia in 1996
Huete, Luis MaríaCase P-887-EService and Operations ManagementThis case poses the question of how to capitalize the development of very efficient operations on an accelerated market share growth. The company competes in a highly fragmented sector in which economies of scale are being created. The note also suggests the most appropriate internationalization formula for its expansion outside Spain.Starting at €8.20
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Analysis of letters of complaint - Exercise
Huete, Luis MaríaExercise PE-39-EService and Operations ManagementStarting at €8.20