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Vitamins and Vaccines
Huete, Luis MaríaTechnical Note PN-512-EDecision Analysis, Leadership and People Management, StrategyCompanies, like all other human institutions, are living beings. They are born, grow, mature, age and die. As living beings, they are subject to a life cycle that will take them from birth to death, passing through a multiplicity of intermediate stages. This paper explores the role that a management team plays in the vitality of their companies, in their aging or rejuvenation, and in the lengthening or shortening of their lives far beyond what wo...Starting at €8.20
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Los cinco primeros años del diario El Mundo
Huete, Luis MaríaCase P-888Service and Operations ManagementTras cinco años de crecimiento en difusión e influencia el diario El Mundo ha de decidir su estrategia de regionalización en las comunidades en donde su presencia es pequeña. Tambien ha de prepararse ante los posibles cambios en el sector.Starting at €8.20
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Multiasistencia in 1996
Huete, Luis MaríaCase P-887-EService and Operations ManagementThis case poses the question of how to capitalize the development of very efficient operations on an accelerated market share growth. The company competes in a highly fragmented sector in which economies of scale are being created. The note also suggests the most appropriate internationalization formula for its expansion outside Spain.Starting at €8.20
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Three Approaches to Drive Cultural Change
Huete, Luis MaríaTechnical Note PN-518-ELeadership and People Management, StrategyThis paper describes three approaches to driving cultural change in companies. All three approaches have the potential to reinforce each other by accelerating the desired change. The improvement of company culture has many strategic implications and must therefore be a priority for management teams. This document provides concepts and tools to promote this cultural change.Starting at €8.20
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The Eight Stages in Team Decision-Making
Huete, Luis María; Merino, Ana IsabelTechnical Note PN-516-EDecision Analysis, Leadership and People ManagementEvery decision carries uncertainty and risk. We present a team decision-making model that takes into account the stages of the decision-making process, the flow of energy in the team throughout the process and different managerial style preferences. With these elements in mind, it will be easier to create the conditions for a diverse and aligned team, capable of making good decisions and executing them brilliantly.Starting at €8.20
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Reflexiones sobre la vida, el trabajo, la ambición y el mundo interior
Huete, Luis MaríaTechnical Note PN-515Leadership and People ManagementExposición de reflexiones personales compartidas con el objetivo de ayudar a quien lo lea a progresar como persona, a hacer un mejor trabajo y a lograr que su presencia haga mejor a los demás. Son 102 reflexiones, escritas con un estilo cercano e informal, agrupadas en 14 categorías.Starting at €8.20
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Eurostop KB
Huete, Luis María; Morgan, IvorCase P-780-EService and Operations ManagementThis case describes a new Swedish multi-service concept. The case is set in central Sweden and describes the prototype unit fo ten or eleven planned for Sweden. The concept itself aims to provide one-stop services "for people on the move". These services form a wide range: hotel, gas station, post office, stores, restaurants, offices, teleconferencing and seminar room. The prototype nature of the subject allows for an examination of the market se...Starting at €8.20
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Nota sobre las herramientas de diagnóstico de Shainin para la mejora de la calidad a través del diseño (II)
Huete, Luis María; Tarradellas J. R.Technical Note PN-304Service and Operations ManagementEsta nota recoge los tres últimos pasos de una metodología de mejora de la calidad a través del diseño, contenida en la PN-303. El propósito de estas notas técnicas es proporcionar una metodología sencilla e intuitiva para realizar diseño de experimentos en procesos industriales, mejora de calidad en empresas de servicios, etc. La metodología se parece al proceso de investigación seguido por un detective.Starting at €8.20
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Future of Media Companies in the International Arena, The
Compaine, B.; Huete, Luis MaríaTechnical Note PN-293-EService and Operations ManagementThere appear to be two trends pulling media companies in opposite directions. One trend, suggested by a reading of the headlines, is that there is a new round of consolidation within the media industry. This would imply a lessening of separately owned outlets for information. At the same time, the trend of smaller, faster, better and cheaper information-related technologies seems to imply that there is an opportunity for a greater number of infor...Starting at €8.20
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American Express: Membership rewards Europe
Spinther M.; Rose S.; McGilvey P.; Huete, Luis MaríaCase P-886-EService and Operations ManagementThe Membership Rewards Programme is designed for business travellers. The rewards offered appeal mainly to members of Airline Frequent Flyer Programmes who take advantage of collecting miles on Amex and transfer them to their preferred airline to collect free tickets or upgrades. The case poses the managerial challenge of how to reach the 50% target penetration rate of the programme Amex has in mind and questiones how to include customers of the ...Starting at €8.20