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SF Express: From Delivery to E-Commerce
Zhu, Feng; Lane, DavidCase HBS-616003-EService and Operations ManagementShunfeng Express (SF), China's leading express delivery firm, in May 2014 opened the first 500 of several thousand Heike stores, which allowed consumers to buy and try out SF's own e-commerce offerings, in addition to other services. As an example of China's "online-to-offline" trend in e-commerce, Heike stores allowed SF to leverage its logistics and IT expertise to differentiate itself from its rivals in express delivery. As yet unclear was whe...Starting at €8.20
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Tiempos de producción e inventarios de lotes
Ribera, Jaume; Riverola, JosepTechnical Note PN-321Service and Operations ManagementEsta nota utiliza las curvas de input/output para analizar la creación de inventario en un proceso de fabricación multinivel. Describe el efecto de los distintos tamaños de lote en el tiempo de producción del proceso. (Also available in English).Starting at €8.20
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Social Business at Novartis: Arogya Parivar
Porter, Michael E.; Kramer, Mark R.; Lane, DavidCase HBS-715411-EStrategyLate in 2013, Novartis CEO Joseph Jimenez was considering how and whether to deepen the company's investment in Arogya Parivar, its profitable program that sold Novartis medicines in rural India, while expanding access to medicine and health information to millions of Indian villagers.Starting at €8.20
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Supply Chain Finance at Procter & Gamble
Esty, Benjamin C.; Mayfield, E. Scott; Lane, DavidCase HBS-216039-EFinanceIn April 2013, Procter & Gamble (P&G), the world's largest consumer packaged goods (CPG) company, announced that it would extend its payment terms to suppliers by 30 days. At the same time, P&G announced a new supply chain financing (SCF) program giving sStarting at €8.20
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Las nuevas tecnologías en el sector cultural
Herrero, Quionia; Marco, Elvira; Riverola, Josep; Munoz-Seca, BeatrizTechnical Note PN-455Knowledge and CommunicationLos museos, como instituciones dinámicas que desempeñan una función social, no son ajenos a las oportunidades que brindan las nuevas tecnologías. Éstas propician el acceso de un público más amplio a los contenidos e información de los museos y favorecen la relación entre la institución y algunos grupos sociales como los jóvenes o las personas con discapacidades. Los estudios sobre la manera en que afectan las nuevas tecnologías al público de los ...Starting at €8.20
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Fundación del Teatro Lírico: Teatro Real - Teaching Note
Riverola, JosepTeaching Note PT-45-EService and Operations ManagementTeaching Note written to help in the teaching of case P-1064-E. The case describes the management structure, and how the different departments coordinate the highly complex task of producing an opera.Starting at €0.00
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Amazon Buys Whole Foods
Alvarez, Jose B.; Lane, David; Coughlin, JoniCase HBS-518056-EService and Operations ManagementThe June 2017 news that e-commerce giant Amazon was paying $13.7 billion for organic supermarket chain Whole Foods precipitated a broad sell-off in the shares of grocery retailers and suppliers. Behind the precipitous declines lay recognition that Amazon's bold move into brick and mortar assets offered transformational opportunities. Amazon could gain expertise in perishable product sales and procurement, plus access to 30 million well-off shoppe...Starting at €8.20
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Fintech, Payments Innovation, and the Acquisition of Worldpay
Allayannis, George (Yiorgos); Yemen, Gerry; Lane, DavidCase DARDEN-F-1829-EFinanceThis case uses the Vantiv, a US credit-card-processing company, acquisition of Worldpay, Britain’s largest payments processor, to discuss broader themes in the payment space. Payments are a crucial function of financial institutions because of their sheer volume and revenue potential. Fintech has enabled more ways for financial institutions and consumers to make payments and has the potential for significant disruption. The material in the case a...Starting at €8.20
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The Truck of the Future: The ENESA Advanced Technology Group
Riverola, Josep; Suárez-Cantón N.Case P-790-EService and Operations ManagementIn 1991, Enasa, a state-owned company that designed and produced trucks and heavy vehicles, was sold by its owner, INI, to an Italian company.The general management of the purchasing company stated that it was considering whether or not to continue with the development of the Truck of the Future, as well as tryinig to determine what could be gotten out of this project. The dilemma that the company faced was the following: Should the product, of w...Starting at €8.20
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The National Institute of Performing Arts and Music (INAEM)
Munoz-Seca, Beatriz; Riverola, JosepCase P-1129-EInnovation and Change, Service and Operations ManagementThe case describes the challenges that Miguel Ángel Recio, director-general of the National Institute of Performing Arts and Music (Instituto Nacional de las Artes Escénicas y de la Música, INAEM) must overcome to introduce a 21st-century approach to operations. The INAEM is a public institution with 14 affiliated units, from the Teatro de la Zarzuela (TZ) to the Spanish National Orchestra and Choir (OCNE). The case is presented mainly through a ...Starting at €8.20