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From the Titanic to Hurricane Katrina
Ariño, Miguel AngelCase AD-345-EDecision Analysis, Leadership and People ManagementThe case presents six situations in which critical decision making was required. They are: the voyage of the Titanic; the Tenerife airport disaster; the Barings Bank collapse; the September 11, 2001, terrorist attack on the Twin Towers; the Enron bankruptcy; and Hurricane Katrina.Starting at €8.20
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Market Selection: Target Customers and Positioning
González, JorgeTechnical Note MN-412-EMarketingMarket selection involves a greater commitment than any other marketing decision and consists of two parts: 1) selection of the target customer, and 2) positioning. This technical note outlines the main criteria for selecting a target customer and offers a series of recommendations on how to define positioning. Finally, an overview of the key concepts of strategic analysis required to evaluate the sustainability of positioning is provided.Starting at €8.20
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Coaching in the Development of Professional Competences
Cardona Soriano, PabloTechnical Note FHN-345-ELeadership and People ManagementProfessional competences are difficult habits to develop without the effective help of a coach. The coach provides useful information, opportune examples, and adequate training for the development of each specific competence. Furthermore, and above all, the coach stimulates and maintains the learning attitude of the coachee (the will to learn and choose according to his rational motivation) by means of strengthening his self-esteem and developing...Starting at €8.20
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Product Policy
Pons, J. M.; Segarra, José AntonioTechnical Note MN-172-EMarketingStarting at €8.20
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Foundations of Inbound Marketing
Capizzani, Mario; Valdés, PauTechnical Note MN-394-EMarketingThis technical note explains the main aspects of how the marketing process has been transformed as a result of the boom of Web 2.0 technologies, which has had profound implications for the way consumers search, compare and purchase products and services. The consequences of these changes include the rise of inbound marketing and content marketing, which not only implies a revamping of the way companies must refocus their marketing activities, but...Starting at €8.20
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Web Analytics: Demystifying Performance Marketing
Gallo, Iñigo; Valentí, Albert; Segarra, JavierTechnical Note MN-406-EMarketingIn this note, we provide a simple guide to assess your company's performance along the critical business phases of attracting visitors to your site, converting those visitors into customers, and having them come back. We keep concepts simple and stay away from unnecessary sophistication. Armed with this basic knowledge, you should be able to understand the principal goals, potential issues, and lines of work regarding your online presence.Starting at €8.20
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Market Segmentation
González, JorgeTechnical Note MN-400-EMarketingThe consumer's needs; providing good customer service: without a doubt, these concepts expressed by Theodore Levitt (1960) almost 60 years ago are at the core of the field of marketing. Considering the customer as the focal point of all commercial efforts quickly leads us to the realization of another equally important reality, namely that a "customer," in the abstract, does not exist. There are a host of specific customers-each with their own pe...Starting at €8.20
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Distribution
Villanueva, Julian; Iniesta, Francisco; Muñoz-Cobo D.Technical Note MN-368-EMarketingDistribution strategy is vitally important when launching a new product or designing a marketing plan. Environments change as new competitors, new channels or new consumer demands emerge. In this note we analyze trends in distribution channels, issues of channel design, and channel management.Starting at €8.20
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UX: Creating the Best User Experience
Ferrándiz, Luis; Villanueva, Julian; Balmaseda, CarmenTechnical Note MN-401-EInformation Technologies, MarketingUser Experience is the interaction process between a user and a brand's website or application, which leads to a sense or impression of it. This process includes both discovering and all the phases of getting to know the brand, interacting with the digital plane, the issues that arise during the purchase stage, and the perception created.Starting at €8.20
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Commercial Decisions and Quantitative Analysis
Segarra, José AntonioTechnical Note MN-396-EMarketing, Service and Operations ManagementStarting at €8.20