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La Estrategia de Captación de Clientes de Internet en Bankinter
Martinez-Jerez, F. Asis; Narayanan, V.G.; Brem, LisaCase HBS-104S02Accounting and ControlBankinter, un relativamente pequeño banco español, tiene una gran presencia como un proveedor de servicios financieros a Internet. Abriendo el camino a la rentabilidad a través de Internet Bankinter dará una gran ventaja competitiva sobre los bancos españoles más grandes y consolidadas. Ann Peralta, director de la red de Internet en Bankinter, debe evaluar si los miles de nuevos clientes llegando de otros portales son rentables para el banco. Per...Starting at €8.20
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Bankinter: Growing Through Small and Medium Enterprises, Teaching Note
Martinez-Jerez, F. AsisTeaching Note HBS-107076-ETeaching note to (107-075). This teaching note is available in only hard copy format (HBP does not have digital distribution rights to the content). As a result, a digital Educator Copy of the case is not available through this web site.Starting at €0.00
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Henkel Iberica (A) and (B), Teaching Note
Martinez-Jerez, F. Asis; Narayanan, V.G.Teaching Note HBS-107078-EService and Operations ManagementTeaching note to (105-023) and (105-024).Starting at €0.00
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Bankinter: Deploying the Mortgage Simulator to the Branches, Teaching Note
Martinez-Jerez, F. AsisTeaching Note HBS-107080-EFinanceTeaching note to 107070.Starting at €0.00
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Emergia: Driving Profitability on Help Desk Contracts
Martinez-Jerez, F. Asis; Brem, LisaCase HBS-111048-EFinanceEmergia wants to keep its customers happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship?Starting at €8.20
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Multiasistencia: Redefining the Relationship with Its Service Professionals
Martinez-Jerez, F. Asis; Perez, Maria Garcia; Miller, KatherineCase HBS-113143-EAccounting and ControlMultiasistencia, a major Spanish BPO of insurance repairs, is changing the relational contract with its service professionals from a referral model to a guaranteed workload one.Starting at €8.20
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Atento: Managing the Employee Lifecycle in Brazil, Teaching Note
Martinez-Jerez, F. Asis; Casas-Arce, Pablo; Ittner, Christopher D.Teaching Note HBS-114013-ELeadership and People ManagementTeaching Note for 114013.Starting at €0.00
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El trilema de Algorismika
Armengou Orús, Jaume; García-Castro, RobertoCase AD-383Decision Analysis, Entrepreneurship, Information TechnologiesUna start-up de desarrollo de software se plantea si seguir tal como está, o bien consolidarse, o bien venderse a otra empresa ya consolidada.Starting at €8.20
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Principado de Andorra: ajustes presupuestarios en medio de una crisis
García-Castro, RobertoCase AD-331Decision AnalysisEl Principado de Andorra se encuentra ante una segura reducción de sus ingresos, por lo que tiene que llevar a cabo algunos recortes presupuestarios. El problema que se plantea es qué partida deben eliminar: Radio y Televisión de Andorra S.A. (RTVA), el Instituto Nacional Andorrano de Finanzas (INAF) o la Escuela de Formación de Profesiones Deportivas y de Montaña. Para solucionar este problema necesitan ser coherentes con una serie de criterios ...Starting at €8.20
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Europe Insurance and Lama Hotels (A): The Chief Investment Officer of Europe Insurance
Stein, Guido; Mehta, Kandarp; Jimenez, José Manuel; García-Castro, RobertoCase E-174-ECorporate Governance, Decision AnalysisSeguros Europa is a family business group with 70 years' experience as a leading provider of home and life insurance. It has 10 million clients throughout the country and an investment portfolio of ?5 billion, of which approximately 10% is in real estate, including landmark properties and properties in the best areas of the capital and other major cities. The insurance firm distributes its products through numerous brokers and its own agencies, a...Starting at €8.20