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Mútua de Terrassa: Rollout of the Health Care Information System (HCIS)
Mitchell, Jordan; Ribera, Jaume; Rosenmöller, MagdaCase P-1087-EKnowledge and Communication, Service and Operations ManagementAs of autumn 2006, a major Spanish hospital outside of Barcelona, Grup Mútua de Terrassa (MT), is implementing the second major phase of a new Health Care Information System (HCIS) along with Hewlett-Packard (HP) at eight centers for primary care. The HCIS project is a multi-year and multi-phase initiative which is the first in many steps towards a "paper-less" hospital. The hospital's management are wondering how the HCIS will change the way peo...Starting at €8.20
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Puig Doria Microcasting Process
Ribera, Jaume; Rosenmöller, MagdaCase P-824-EService and Operations ManagementPuig Doria is a well-known jeweler in Barcelona. The case presents the process of jewelry design, manufacturing and sales. In some pieces where large productions are expected, the microcasting process can be used. The case describes the different manufacturing phases and allows for a computation of the process, basic characteristics: throughput time, capacity, bottlenecks, etc.Starting at €8.20
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Carmen García (A): Managing a Dismissal
López-Cotarelo, Juan; Quintanilla, JavierCase DPO-119-EBusiness Ethics and Corporate Social Responsibility, Leadership and People ManagementThis case illustrates some of the effects that periods of severe organizational stress can have on individual employees and the people management challenges that can arise in such situations. Carmen García is an employee who is highly valued by her organization. After the bank where she works is acquired by another entity, the changes that follow erode her commitment and lead to very high absenteeism. Carmen?s supervisors push for a disciplinary ...Starting at €8.20
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Carmen García (B): Un despido con problemas
López-Cotarelo, Juan; Quintanilla, JavierCase DPO-124Leadership and People ManagementTras los sucesos descritos en el caso ¿Carmen García?, la empresa toma la decisión de despedir a Carmen. Lo que parecía iba a ser un mero trámite administrativo, se complica cuando la afectada se niega a negociar un despido improcedente y aduce "mobbing".Starting at €5.74
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Carmen García (C): Sentencia de despido nulo
López-Cotarelo, Juan; Quintanilla, JavierCase DPO-129Leadership and People ManagementLa sentencia del juicio de Carmen García reconoce que su despido es nulo por acoso laboral. Este es un fallo no esperado por la empresa que, sin embargo, adopta una estrategia para minimizar las repercusiones y negocia con Carmen las condiciones de su readmisión.Starting at €5.74
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Hospital Clinic de Barcelona: A Governance Concept for an Innovative Hospital
Rosenmöller, Magda; Jaiswal, NikiCase P-1147-ECorporate Governance, Innovation and Change, Leadership and People ManagementStarting at €8.20
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Javier Sánchez y las reformas en la gestión de hospitales
Keenov E.; García Prat, Antoni; Rosenmöller, MagdaCase P-1004Service and Operations ManagementUn responsable político del gobierno de una de las regiones españolas se enfrenta a la puesta en marcha de un nuevo hospital. Esta tarea le pone ante la necesidad de tomar una serie de decisiones sobre modelos jurídicos aplicables a los hospitales, financiación, política de recursos humanos y mecanismos de organización de la asistencia hospitalaria y su coordinación con la asistencia primaria. Las alternativas reflejan las principales opciones de...Starting at €8.20
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Carmen García (A): La gestión de un despido
López-Cotarelo, Juan; Quintanilla, JavierCase DPO-119Business Ethics and Corporate Social Responsibility, Leadership and People ManagementEste caso ilustra algunos de los efectos que los momentos de fuerte tensión organizacional pueden producir sobre empleados individuales y los consiguientes retos en cuanto a la gestión de las personas. Carmen García es una empleada bien valorada por su organización. Tras la adquisición del banco en que trabaja por otra entidad, se producen cambios que deterioran su compromiso y desembocan en un absentismo muy elevado. Los supervisores de Carmen p...Starting at €8.20
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Innovating Healthcare in the Basque Country: Moving to Chronic Care Management
Mas, Núria; Rosenmöller, MagdaCase P-1148-EInnovation and Change, Leadership and People Management, Service and Operations ManagementStarting at €8.20
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Carmen García (B): A Problematic Dismissal
López-Cotarelo, Juan; Quintanilla, JavierCase DPO-124-ELeadership and People ManagementAfter the events described in the first part of the case, the company decides to fire Carmen García. What seemed to be a mere administrative procedure gets complicated when García refuses to negotiate an unfair dismissal and claims that she was a victim of mobbing.Starting at €5.74