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Ebola: Managing to Save Lives
IESE InsightArticle ART-2676-EService and Operations ManagementA year after the outbreak of Ebola in West Africa in March 2014, health-care experts are cautiously optimistic that the epidemic appears to be slowing. Although the outlook is brighter than a year ago when the first case was detected in Guinea, there is still a long way to go and many lessons to be learned in managing a crisis of this scale, related to institutional shortfalls, international coordination, engagement with local stakeholders and, m...Starting at €8.20
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CloudBiz: Una Solución Administrativa para las PYMES
Martínez, Allan; Chaves, Natalia; Cátedra René Morales Carazo de EmprendimientoCase INCAE-31283_SEntrepreneurshipStartup que se dedica al diseño e implementación de ERP’s, emprendimiento hondureño ejecutado por 3 hermanos que buscan crecimiento con su empresa, sin embargo se enfrentan a diversos retos, desde la poca adopción de tecnología en su país de origen, comoStarting at €8.20
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Comayagua Bilingual School - Incursionando en Nuevos Segmentos de Mercado
Martínez, Allan; Chaves, Natalia; Cátedra René Morales Carazo de EmprendimientoCase INCAE-31271_SFinanceEn respuesta a la reforma al sistema educativo hondureño, la familia Martínez decide incursiona en un nuevo nicho de mercado. El nuevo emprendimiento superó todas las expectativas de crecimiento, por lo que se requería inyectar capital para satisfacer la demanda. ¿sería este un pico demanda producto de la novedad, que tendería a caer? ¿valdría la pena realizar la inversión requerida?Starting at €8.20
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Hospital La LimMedical Center (LLMC): tercerización de servicios hospitalarios del sector público
Mendoza, RobertoCase INCAE-31246FinanceEste caso ilustra como Ia dirección del hospital identifica los costos relevantes para presentar una propuesta de servicios que el lnstituto Hondureño de Seguro Social de San Pedro Sula les ha solicitado. El dilema de qué servicios ofrecer y qué precios fijar, considerando: 1) Que existe capacidad ociosa, 2) Es una solicitud única y 3) Los servicios son clasificados en tres categorías, según el grado de dificultad de las cirugías. Se recomienda a...Starting at €8.20
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Instituto Privado Comayagua
Martínez, Allan; Chaves, Natalia; Cátedra René Morales Carazo de EmprendimientoCase INCAE-31273_SStrategyUna reforma al sistema educativo hondureño amenazaba al Instituto Privado Comayagua. La reestructuración al sistema escolar pondría en riesgo el 33% de los ingresos del negocio. Jesús Martínez deberá decidir cómo actuar para garantizar la continuidad del emprendimiento que con tanto esfuerzo había fundado 40 años atrás.Starting at €8.20
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Scoot: Singapore Airlines’ Low-Cost Carrier Strategy
Carroll, Glenn; Sørensen, Jesper; Schifrin, DebraCase SGSB-SM321-EStrategyIn December 2019, Scoot, the low-cost carrier (LCC) launched by Singapore Airlines Limited in 2011, had successfully established itself in the Asian market, having flown over 65 million passengers to 68 destinations with a fleet of 48 aircraft. Scoot accounted for 14 percent of seat capacity in Singapore, and 43 percent of LCC capacity out of the country. In 2016, SIA fully acquired and integrated the local LCC Tigerair into Scoot. Scoot’s gr...Starting at €8.20
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NESA
Palencia, Luis; Grandes, Mª JesúsExercise CE-26Accounting and ControlEn julio de 2013, Pedro Torca y Marisa Mercader viajaron a Taxonia, un pequeño principado europeo, para celebrar su reciente graduación del programa Executive MBA. Pedro, que trabajaba en una ingeniería, y Marisa, que era responsable de Project Finance en un banco, hacía tiempo que se planteaban fundar su propia empresa, y estaban continuamente explorando oportunidades de negocio. Taxonia, situada entre Suecia y Portugal, era conocida por sus rec...Starting at €8.20
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Driving Digital Transformation at the DBS Bank
Káganer, Evgeny; Gregory, Robert Wayne; Codrean, CatalinCase SI-195-EFinance, Information Technologies, Innovation and ChangeDBS, the largest bank in Southeast Asia, embarked on a journey of digital transformation in late 2013. In parallel with creating a new organizational unit called Digibank to spearhead the bank's expansion into new markets, the bank launched the Digital Mindset program to help change the company from within. This case, set in 2015, outlines the key moments of the transformational journey and describes the strategy taken by the new CEO to improve t...Starting at €8.20
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NESA
Palencia, Luis; Grandes, Mª JesúsExercise CE-26-EAccounting and ControlIn July 2013, Pedro Torca and Marisa Mercader travelled to Taxonia, a small European principality, to celebrate their recent graduation from the Executive MBA program. Pedro, who worked at an engineering firm, and Marisa, who was in charge of Project Finance at a bank, had been thinking about starting their own company for a long time, and they were constantly exploring business opportunities. Taxonia, located between Sweden and Portugal, was kno...Starting at €8.20
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DBS Bank Ltd.: How to Accelerate Digitalization
Ning Su; R. ChandrasekharCase IVEY-W25312-EInformation Technologies, StrategyIn June 2020, the head of Customer Centre at DBS Bank Ltd. (DBS), the largest commercial bank in Singapore, was wondering how to leverage the bank’s current success in digitalization to create a competitive advantage. As a business leader, she was facing major decision points. How could she increase awareness of the bank’s digital assets among existing customers? How could she further digitalize the customer centre? In addition, the COVID-19 glob...Starting at €8.20