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Business Intelligence Software at SYSCO (Spanish version)
McAfee, Andrew; Wagonfeld, Alison BerkleyCase HBS-606S16Service and Operations ManagementThe large food service company SYSCO has decided to purchase business intelligence (BI) software, a technology intended to provide superior monitoring and analysis capabilities. Twila Day, assistant vice president of technology and applications, is in charge of the BI project and must determine exactly how much software to buy. She must also plan the BI implementation throughout the company. After conferring with Business Objects, the BI applicat...Starting at €8.20
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Vandelay Industries, Inc. (Spanish version)
Upton, David M.; McAfee, AndrewCase HBS-606S27Service and Operations Managementconsultor de un ICS considera cuestiones en el inicio de una implementación a gran escala de software de SAP para un gran cliente. El software de planificación de recursos empresariales (ERP) integrará los procesos empresariales fragmentados, y así debe ser apoyado por toda la organización del cliente.Starting at €8.20
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Pharmacy Service Improvement at CVS (A) (Spanish version)
McAfee, AndrewCase HBS-607S26Service and Operations ManagementCVS's retail pharmacy operations are functioning poorly and dissatisfying customers. Many customers are defecting as a result. A pharmacy service improvement team has documented the current prescription fulfillment process, its exception rates, and the problems generated by exceptions. The company must now decide how to change this process, and what information system changes to make in support of the redesigned process.Starting at €8.20
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Conversation About Information Technology (Spanish Version)
McAfee, AndrewCase HBS-610S15Service and Operations ManagementDos gerentes discuten los beneficios, costos, oportunidades y dolores de cabeza de la informática empresarial. Los temas incluyen la seguridad, la formación, la Internet y la Web, la colaboración, la productividad, la Ley de Moore, el ordenador se bloquea, las actualizaciones de software de código abierto, los efectos de red, la informática empresarial, y la diferenciación competitiva a través de TI.Starting at €8.20