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Korean Air: The Nut Rage Incident
Thompson S.H. Teo; Mei Jie ZhaoCase IVEY-9B15D017-EService and Operations Management, StrategyIn December 2014, after receiving poor service on a flight, a senior vice president at Korean Air lashed out at the flight attendants and delayed the flight’s departure until the chief attendant was returned to the gate. Following a tepid apology from her father, Korean Air’s chief executive officer, her actions drew a public backlash because they exposed the sense of entitlement prevalent among rich family conglomerates in South Korea. How shoul...Starting at €8.20
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Daewoo Shipbuilding and Marine Engineering
Upton, David M.; Kim, BowonCase HBS-609018-EService and Operations ManagementExplores the journey of aggressive learning and capability building in the operations of a major Korean Shipbuilder. While DSHM had once used its superior learning capability to topple its Japanese competition, it now faced the potential for a similar attack from new Chinese competitors. Without outsourcing some of its work to China, DSHM would become uncompetitive. However, in outsourcing the work, some skills would necessarily have to be transf...Starting at €8.20
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Glovo: Expanding Quick Commerce
Moreno, Antonio; Barnett, JamesCase HBS-621094-EService and Operations ManagementIn March 2021, delivery app CEO Oscar Pierre and his team consider strategies to grow Glovo's quick commerce delivery service and to approach their expansion in Kenya.Starting at €8.20
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Helio Polymer Enterprises
Nicole R.D. Haggerty; Juma Wagoki; Clarke Eaton; Wesley Hunt; Matthew SmartCase IVEY-9B14D002-EEntrepreneurship, Service and Operations Management, StrategyHelio Polymer Enterprises, located in Nakuru, Kenya, is a company that manufactures synthetic polymer gunny bags used in the transportation and handling of animal feed. The owner wants to expand her business operations so she can serve more clients. She has three options: to add a night shift, buy a new printing machine or start producing laminate gunny bags for other markets. Before she makes the decision, she must understand her current operati...Starting at €8.20
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Headquarters' Overhead Cost Allocation at Korea Auto Insurance Co. Inc.
Ho-Young Lee; Sangil Kim; Won-Wook ChoiCase IVEY-9B09B014-EAccounting and Control, StrategyKorea Auto Insurance Co. Inc. (Korea Auto Insurance) incurred both direct and indirect costs. Direct costs were incurred at branches as they performed sales and operating activities, while indirect costs were incurred at headquarters as it supported branches through the activities of the information technology, operating support, investment, marketing and general administrative teams. Indirect costs accounted for a significant part (41 per cent) ...Starting at €8.20
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KT&G of South Korea: Analyses Concerning Privatization
Ho-Young Lee; Won-Wook Choi; Youngmook Lee; Min-Jung LeeCase IVEY-9B12B029-EAccounting and Control, StrategyKorea Tobacco and Ginseng (KT&G) is a leading tobacco and ginseng company in South Korea, as well as one of the most successful cases of privatization in the country’s history. This case examines KT&G’s business operations during the process of privatization and afterwards in an environment of increasing foreign competition and investment. This case provides a valuable lesson for investors interested in the volatile process of privatization.Starting at €8.20
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T-Systems South Africa: Contextual Leadership of Shared Value
Caren Scheepers; Abdullah Verachia; Sheila MotsepeCase IVEY-9B18C024-EAccounting and ControlIn June 2017, the managing director of T-Systems South Africa (TSSA) was considering how best to inspire stakeholders to join his movement towards contributing positively to nation building in South Africa. TSSA had experienced some success in setting up information and communication technology systems and academies to create jobs and to create shared value, but it needed to overcome a threshold to exert its influence over a broader level within ...Starting at €8.20
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Allied Electronics Corporation Ltd: Linking Compensation to Sustainability Metrics
Eccles, Robert G.; Serafeim, George; Li, Shelley Xin; Knight, AlanCase HBS-412075-EAccounting and ControlRobert Venter, second-generation Chief Executive (CE) of family-owned Allied Electronics Corporation Ltd (Altron), considered the pros and cons of more clearly linking the firm's compensation system to sustainability performance. In June 2011, Altron, a conglomerate headquartered in Johannesburg, South Africa, controlled more than 200 companies in Africa, Europe, the US, the UK, Australia, and the Far East. More than 14,000 employees designed, de...Starting at €8.20
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Integrated Reporting in South Africa
Eccles, Robert G.; Serafeim, George; Armbrester, PippaCase HBS-413038-EAccounting and ControlThis case presents a 20-year history of the evolution of corporate governance and corporate reporting in South Africa starting in 1992 with a focus on the three King codes of corporate governance (King I in 1994, King II in 2000, and King III in 2009). From a reporting perspective these reforms culminated in the "apply to explain why not" mandate for integrated reporting by all companies listed on the Johannesburg Stock Exchange.Starting at €8.20
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CFWshops
Friedman, Jared; Mungai, Edward; Rosenmöller, MagdaCase P-1104-EService and Operations ManagementCFWshops is a network of pharmacy franchises in Kenya, managed by the Sustainable Healthcare Foundation (SHF). The parent company of SHF is the Healthstore Foundation based in Minnesota, US. The non-profit HealthStore Foundation (HS) (formerly Sustainable Healthcare Enterprise Foundation) was founded in 1997 by Scott Hillstrom to ¿prevent needless death and illness by improving access to essential medicines in a sustainable way¿. Based on the bas...Starting at €8.20