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Amenazas globales: diagnóstico y acción
Done, Adrian A.Article ART-2076Service and Operations Management, Strategy¿Cuánto tiempo dedica a pensar en las grandes cuestiones que afectarán a su vida personal y profesional en los próximos 20 años? Si está tan ocupado como la mayoría de sus colegas, no mucho. Pero las perspectivas de la economía mundial son peores hoy que cuando la crisis crediticia tocó fondo, así que de nada sirve esconder la cabeza. Es mejor atisbar las tendencias globales que acechan en el horizonte, analizar a fondo las fuerzas subyacentes y ...Starting at €8.20
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Bally AG: El proyecto DOT (A)
Sabrià, Frederic; Moscoso, PhilipCase P-1053Service and Operations ManagementEl caso describe la situación de una de las empresas líderes del mercado de artículos de lujo. Su vicepresidente ejecutivo se plantea modificaciones en su cadena de suministro para aumentar la agilidad.Starting at €8.20
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Bally AG: The DOT project (A)
Sabrià, Frederic; Moscoso, PhilipCase P-1053-EService and Operations ManagementThe case describes the situation of one of the leading companies in the luxury goods market. The company's executive vice-president is planning some changes in the supply chain to enhance the speed of response.Starting at €8.20
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Reto S.A. (Spanish Version)
Bruns, William J., Jr.Case HBS-103S06Accounting and ControlUna empresa debe decidir si quiere adquirir nuevos equipos para ofrecer una nueva línea de productos. La pregunta es si el equipo se reunirá retorno de los objetivos de inversión teniendo en cuenta la depreciación y la imposición de los beneficios. El equipo se adquiere, pero un año más tarde mejor equipamiento disponible. Un reescrito versión de un caso anterior.Starting at €8.20
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Korean Air: The Nut Rage Incident
Thompson S.H. Teo; Mei Jie ZhaoCase IVEY-9B15D017-EService and Operations Management, StrategyIn December 2014, after receiving poor service on a flight, a senior vice president at Korean Air lashed out at the flight attendants and delayed the flight’s departure until the chief attendant was returned to the gate. Following a tepid apology from her father, Korean Air’s chief executive officer, her actions drew a public backlash because they exposed the sense of entitlement prevalent among rich family conglomerates in South Korea. How shoul...Starting at €8.20
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Daewoo Shipbuilding and Marine Engineering
Upton, David M.; Kim, BowonCase HBS-609018-EService and Operations ManagementExplores the journey of aggressive learning and capability building in the operations of a major Korean Shipbuilder. While DSHM had once used its superior learning capability to topple its Japanese competition, it now faced the potential for a similar attack from new Chinese competitors. Without outsourcing some of its work to China, DSHM would become uncompetitive. However, in outsourcing the work, some skills would necessarily have to be transf...Starting at €8.20
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Hopital Universitaire de Mirebalais, Partners In Health in Haiti
Kaplan, Robert S.; Mistry, Bipin; Bertrand, KarlaCase HBS-116041-EAccounting and ControlThe case describes the application of time-driven activity-based costing (TDABC) at a new tertiary hospital operated by Partners-in-Health in Mirebelais, Haiti. A project team mapped the clinical processes for use in estimating the direct costs of personnel, equipment, and facilities for obstetric and breast cancer care. The accurate cost information revealed opportunities to optimize resource-utilization and reduce costs by establishing more eff...Starting at €8.20
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Partners In Health: Costing Primary Care in Haiti
Kaplan, Robert S.; Shah, Mahek A.Case HBS-118051-EAccounting and ControlPartners in Health, a global NGO focused on delivering health care to residents of rural underserved communities, conducts a project on the cost of primary care at five sites in the Central Highlands of Haiti. It devises a simple approach for tracking the resources used by patients being treated for diverse medical conditions, as an input to a time-driven activity-based costing model. The results show considerable cost diversity across the five s...Starting at €8.20
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Swissgrid: Enterprise Risk Management in a Digital Age
Kaplan, Robert S.; Mikes, AnetteCase HBS-119045-EAccounting and ControlKurt Meyer, chief risk officer of Swissgrid, the Swiss national electricity transmission system operator, reflects on the risk management system he installed after the deregulation and liberalization of the European energy market. With 41 connections to other European networks, a failure in Swissgrid's network could interrupt the supply of electricity in Switzerland and much of Europe. Meyer describes the periodic interactive risk workshops condu...Starting at €8.20
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Le Grand Hôtel de Leysin (GHL)
Soler, Edi; Ormazabal, GaizkaCase C-805-EAccounting and ControlIn Le Grand Hôtel de Leysin (GHL), the participant plays the role of the hotel's general manager, Sofie Keller, who must make several decisions to improve the profitability of the business. The main ones are: to decide whether to keep or stop offering the conference service, and to analyze how to react to the steep discount on the room price offered by a competitor with similar characteristics. Both decisions are framed in a context of crisis cau...Starting at €8.20