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Daewoo Shipbuilding and Marine Engineering
Upton, David M.; Kim, BowonCase HBS-609018-EService and Operations ManagementExplores the journey of aggressive learning and capability building in the operations of a major Korean Shipbuilder. While DSHM had once used its superior learning capability to topple its Japanese competition, it now faced the potential for a similar attack from new Chinese competitors. Without outsourcing some of its work to China, DSHM would become uncompetitive. However, in outsourcing the work, some skills would necessarily have to be transf...Starting at €8.20
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Vaccination in Bogotá before the decentralisation and reform of the Health System in Colombia (A)
Gallardo H. M.; Camacho M.; Tono T.; Pancorvo J.; Ribera, JaumeCase P-1028-EService and Operations ManagementDecentralization as part of the reform of the health system has had a significant impact on the effectiveness of the public health system. The case shows the difficulties encountered in regional management and the decisions that have been made to achieve the goals that have been set. The case provides a general description of certain government initiatives in the context of the reform of the health system in Colombia, subsequently focusing on the...Starting at €8.20
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Hospital management and labor dispute: The case of the San Juan de Dios Hospital
Gallardo H. M.; González I. D.; García Prat, AntoniCase P-1027-EService and Operations ManagementThe Hospital Rionegro in Antioquia, Colombia, had been in a very difficult situation due to financial and labor difficulties. After five years of integrative management and negotiations with the different fronts, including labor aspects, the situation had been reversed. The productivity could be increased and labor conditions stabilized to the benefit of the hospital and its workforce. For the Ministry to exert primarily a stewardship function, i...Starting at €8.20
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Vacunación en Bogotá ante la descentralización y reforma del sistema de salud en Colombia (B)
Gallardo H. M.; Camacho M.; Tono T.; Pancorvo J.Case P-1029Service and Operations ManagementLa descentralización dentro de la reforma del sector salud ha tenido un gran impacto en los resultados de la salud pública. El caso muestra las dificultades encontradas a nivel regional y las decisiones que se han tomado para lograr los objetivos trazados. El caso presenta una descripción general de algunas intervenciones públicas en el contexto de la reforma de salud en Colombia y se concentra en el análisis descriptivo de la evolución, decision...Starting at €5.74
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PharmAccess and the M-TIBA Platform: Leveraging Digital Technology in the Developing World
Schulman, Kevin A; Moodley, Sashidaran; Vasudevan, AnantCase HBS-317103-EEntrepreneurshipPharmAccess is an Amsterdam based NGO working to support the development of the private health care market in Africa. This work is critical as over 50% of care is delivered through the private sector, but well-intentioned efforts to address global health through the public sector have the unintended consequence of crowding-out capital formation in the private sector. PharmaAccess is working to crowd-in funding instead through the development of a...Starting at €8.20
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Glovo: Expanding Quick Commerce
Moreno, Antonio; Barnett, JamesCase HBS-621094-EService and Operations ManagementIn March 2021, delivery app CEO Oscar Pierre and his team consider strategies to grow Glovo's quick commerce delivery service and to approach their expansion in Kenya.Starting at €8.20
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Twiga Foods: Revolutionizing African Retail (A)
Ghosh, Shikhar; Armerding, Pippa Tubman; Lawal, WaleCase HBS-821043-EEntrepreneurshipTwiga is a leading agricultural produce supplier in Kenya offering services to mostly informal retailers. Under Peter Njonjo, a co-founder and Twiga's new CEO, the company is considering multiple options for expanding its business, including offering packaged foods and services like insurance. Njonjo must also decide the ideal team and organizational structure for supporting Twiga's growth plans.Starting at €8.20
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Endeavor Kenya: Building an Entrepreneurial Ecosystem
Applegate, Lynda M.; Ghosh, Shikhar; Godwin, ChristianCase HBS-821038-EEntrepreneurshipIn 2016, Fiona Mungai became Endeavor Kenya's first managing director. In this role, she helped the organization build its inaugural board and select its first Endeavor entrepreneur, a fintech company called Cellulant. Throughout this process, Mungai observed the power of personal networks and connections in the development of the company and the creation of an entrepreneurial ecosystem in Kenya. As Endeavor Kenya reaches the end of its first fiv...Starting at €8.20
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Korean Air: The Nut Rage Incident
Thompson S.H. Teo; Mei Jie ZhaoCase IVEY-9B15D017-EService and Operations Management, StrategyIn December 2014, after receiving poor service on a flight, a senior vice president at Korean Air lashed out at the flight attendants and delayed the flight’s departure until the chief attendant was returned to the gate. Following a tepid apology from her father, Korean Air’s chief executive officer, her actions drew a public backlash because they exposed the sense of entitlement prevalent among rich family conglomerates in South Korea. How shoul...Starting at €8.20
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Cconma.com in South Korea: An Innovative E-Commerce Platform
Jin-Su Kang; Stephen DowningCase IVEY-9B15M020-EEntrepreneurship, StrategyIn August 2012, the chief executive officer of Cconma.con, an online shopping mall based in Chung-Ju, South Korea, is considering his company’s future. The company has grown substantially since it was founded in 2005 and is now preparing to further expand into Hong Kong, China or to a second location in the United States. The company’s vision, rooted in an ethic of corporate social responsibility, is to build a happy and healthy community, includ...Starting at €8.20