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Bombay Hospital Indore: Administration of Patient Discharge Services
Fredrik Odegaard; Sudipendra Nath RoyCase IVEY-9B21E002-EDecision Analysis, Service and Operations ManagementIn 2016, a summer intern at Bombay Hospital Indore, in India, was tasked with evaluating the hospital’s patient discharge process. Two types of insured patients required different discharge processes for the payment of outstanding balances. The intern needed to map the respective processes and project the outcomes of (1) moving from the current two parallel systems to one centralized, or pooled, system; and (2) adding a third staff member to proc...Starting at €8.20
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Indian Railways: Estimating Electrical Contract Demand
Samir Biswas, Preetam BasuExercise IVEY-W25028-EDecision Analysis, Service and Operations ManagementAt the very end of 2019, Jay Prakash Pal, divisional electrical engineer (Traction Distribution) for the Sealdah division of Eastern Railway in India, was asked to prepare a consolidated report for revising the contract demand with power distribution compStarting at €8.20