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Barcelona Air Control Center (ACC)
Grasas, Alex; Ribera, JaumeCase P-1052-EService and Operations ManagementThe case describes air traffic management, taking the Barcelona Air Control Centre as an example. The air traffic controller plays a crucial role in air traffic management. The case also describes this role and details the air traffic controller's functions and responsibilities.Starting at €8.20
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DEA at Caixa Terrassa
de Celis J.; Ribera, JaumeCase P-1065-EService and Operations ManagementThe top management at Caixa Terrassa is considering the results of a DEA study aimed at improving its branches' productivity levels and setting targets for branch managers. After an initial application of the methodology, they realize that the results of the model do not coincide with the bank's strategic focus, and so modify the model, adding limits.Starting at €8.20
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The Information System at Clínica Universitaria de Navarra (SI-CUN) (A)
Tejero S.; Ribera, JaumeCase SI-150-EKnowledge and CommunicationThe director of a hospital with important research and teaching activities is thinking about the need to redesign the IT system, which has evolved with additions and patches stuck on by the in-house IT team. The plan to involve the clinical users more, and the possibility of buying an up-and-running system or contracting programming services meets with opposition from the IT personnel. The case considers the design of the new system and the perso...Starting at €8.20
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Petróleos del Mediterráneo, S. A.: Systems Department
Ribera, JaumeCase P-1074-EService and Operations ManagementThis case presents the situation in the information systems department of a small gasoline supply company, which receives a large number of requests for projects and has a hard time prioritizing, planning and controlling them. The departmental manager decides to create a projects office to help him manage the project flows and to put the department in order. The case offers a snapshot of the department's situation, with the list of outstanding pr...Starting at €8.20
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Perfect Storm over Zurich Airport (A)
Tushman, Michael L.; Kiron, DavidCase HBS-408023-ELeadership and People ManagementJosef Felder, CEO of Zurich Airport, faces several crises as he tries to transform the Airport from a slow-moving, conflict-ridden, government-owned entity into a privatized, world-class airport.Starting at €8.20
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GE Money Bank: The M-Budget Card Initiative
Tushman, Michael L.; Raisch, Sebastian; Welling, ChristianCase HBS-410052-ELeadership and People ManagementThe M-Budget Card case study is about mastering the challenges of an exploratory strategic initiative in a context marked by time pressure and frequent change. M-Budget was the first of a series of highly successful projects that established GE Money Bank as a leader in the Swiss credit card market. The business concept was to cooperate with the country's leading retailer MIGROS to develop an innovative credit card offering, the M-Budget card. Th...Starting at €8.20
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Perfect Storm over Zurich Airport (A) & (B), Teaching Note
Tushman, Michael L.; Kiron, DavidTeaching Note HBS-411015-ELeadership and People ManagementTeaching Note for 408023 and 408058.Starting at €0.00
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Mútua de Terrassa: Rollout of the Health Care Information System (HCIS)
Mitchell, Jordan; Ribera, Jaume; Rosenmöller, MagdaCase P-1087-EKnowledge and Communication, Service and Operations ManagementAs of autumn 2006, a major Spanish hospital outside of Barcelona, Grup Mútua de Terrassa (MT), is implementing the second major phase of a new Health Care Information System (HCIS) along with Hewlett-Packard (HP) at eight centers for primary care. The HCIS project is a multi-year and multi-phase initiative which is the first in many steps towards a "paper-less" hospital. The hospital's management are wondering how the HCIS will change the way peo...Starting at €8.20