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El sistema de valor online
Hess, Mike; Ricart, Joan Enric; Valor Sabatier, JosepTechnical Note SIN-37Information Technologies, Knowledge and CommunicationLos avances en las tecnologías de la información y la comunicación - y concretamente el crecimiento de Internet- están propiciando la aparición de una economía interconectada basada en la información que ha creado un nuevo vínculo entre el cliente y los productos o servicios. Las industrias que establecen este vínculo se denominan la cadena de valor on-line. Esta nota técnica se centra en identificar dónde está el valor y quién es capaz de captar...Starting at €8.20
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Carefirst: the INTEGRATE Care Model
Linying Dong; Alice MuiCase IVEY-9B20E005-EInformation TechnologiesIn 2019, the chief executive officer of Carefirst Seniors & Community Services Association (Carefirst) was sitting in her modest office near Toronto, Ontario, Canada, looking back on 22 years of providing health care services to seniors and other clients in the Toronto area. Demand for its services had been growing steadily, as Canada’s aging population continued to increase in numbers. The 2016 census reported that seniors outnumbered children f...Starting at €8.20
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The Online Value Network
Hess, Mike; Ricart, Joan Enric; Valor Sabatier, JosepTechnical Note SIN-37-EInformation Technologies, Knowledge and CommunicationAdvances in information and communication technology, namely the growth of the Internet, are resulting in an interconnected, information-based economy that has created a new connection between the customer and products or services. We refer to the industries making up this connection as the online value chain. This technical note focuses on where the value is and who is capable of capturing that value along the chain. Value, in this note, refers ...Starting at €8.20
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SmoothPay: Growing a Mobile Payment User Base
Jacob Halliday; Linying DongCase IVEY-9B16E032-EEntrepreneurship, Information TechnologiesSmoothPay, a 14-people start-up in Canada that offered mobile payment and loyalty solutions, enjoyed initial achievements after its launch in 2014. In less than two years, through industry partnerships and community engagement, SmoothPay grew to have over 100 merchants in its system, with over 5,000 users. However, the future was full of risks and uncertainty: businesses and consumers in Canada were both slow in adopting mobile payments, and, as ...Starting at €8.20