This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
CropIn Technology Solutions: Farm Management through Digitization - Teaching Note
Tuhin Sengupta; Arunava GhoshTeaching Note IVEY-8B18E018-EInformation TechnologiesTeaching note for product 9B18E018.Starting at €0.00
-
Nuevas herramientas para medir la calidad de servicio
Parasuraman, A.Article ART-2384Information Technologies, Service and Operations ManagementTreinta años después de la invención del archiconocido modelo de medición de la calidad de servicio Servqual, uno de sus creadores revisita esta herramienta. El creciente protagonismo de la tecnología y el auge de las compras en Internet hacían necesario adaptarla a la experiencia online. En concreto, se propone medir la eficiencia y calidad del proceso de visita, adquisición y entrega que ofrecen las webs para mejorar el servicio. El resultado e...Starting at €8.20
-
Credit Guarantee Corporation: Accommodating an Expansion Strategy
Shrestha Pratik; Tuhin SenguptaCase IVEY-9B17M177-EInformation Technologies, StrategyIn September 2011, the chief risk officer of Credit Guarantee Corporation Malaysia Berhad (CGC) was mulling over a pressing problem. CGC was looking to expand its business in Malaysia from just giving guarantees to small and medium enterprises to also providing direct loans (direct-lending products). The change required a major overhaul in business strategy and an increase in eligibility criteria. Previously, most criteria were checked manually b...Starting at €8.20
-
CropIn Technology Solutions: Farm Management through Digitization
Tuhin Sengupta; Arunava GhoshCase IVEY-9B18E018-EInformation TechnologiesCropIn Technology Solutions (CropIn) of Bangalore, India, provided agricultural solutions to business-to-business clients that required a “smart” approach in solving issues related to farm productivity. In July 2015, the chief operating officer (COO) of CStarting at €8.20
-
Finding Service Gaps in the Age of e-Commerce
Parasuraman, A.Article ART-2384-EInformation Technologies, Service and Operations ManagementThirty years after developing the well-known SERVQUAL scale, the author revisits the original framework in light of the growing role of technology in service delivery. As more and more people turn to the Internet to purchase goods and services, he and his colleagues have recognized the need to adapt the SERVQUAL framework to the realities of the online experience; specifically, to measure the extent to which a website facilitates efficient and ef...Starting at €8.20