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Gestione las experiencias, no las esperas
Bitran, Gabriel R.; Ferrer, Juan Carlos; Rocha e Oliveira, PauloArticle ART-1451Marketing, Service and Operations ManagementA los directivos les preocupa que sus clientes vean la espera como un engorro. Pero tal vez reducir el tiempo de espera no sea lo más conveniente, ya que los clientes no le dan tanta importancia. A partir de un estudio que aplica la psicología del comportamiento y los principios tradicionales del marketing a las operaciones, los autores proponen un nuevo modelo para ayudar a los negocios a gestionar la espera. Ofrecen seis ideas prácticas que mej...Starting at €8.20
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In Times of Trial
IESE InsightArticle ART-1541-ECorporate Governance, Leadership and People ManagementShort-term gain, group-think and greed combined to create the perfect storm on various directorates, precipitating the collapse of numerous companies. Would such behavior have stood up in court? We ask jury consultant Edward P. Schwartz and IESE Prof. Paddy Miller what lessons from the courtroom could be applied to the boardroom to yield a better verdict. All rise!Starting at €8.20
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Una cuestión de principios
Rosanas Martí, Josep MariaArticle ART-1599Accounting and Control, Business Ethics and Corporate Social ResponsibilityLa pérdida de la confianza, tanto entre las personas como entre éstas y las empresas e instituciones, es una de las causas de la crisis actual. El autor considera que el secreto para salir de la crisis es recuperar la confianza y, por tanto, comprender sus fundamentos. Según su análisis, la confianza es un bien que tiene un valor real, práctico, económico, que aumenta la eficiencia del sistema y posibilita la creación de otros bienes y valores. F...Starting at €8.20
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Give Your Workers Something to Smile About
Frey, Bruno S.Article ART-1649-EBusiness Ethics and Corporate Social Responsibility, Economics, Leadership and People ManagementEconomics is undergoing a remarkable new development, which may even be called revolutionary. This development is likely to change economics substantially in the future. New insights from happiness research are slowly being accepted in standard economics, a field which is traditionally conservative. If the goal of most human beings is to be happy, then a fuller understanding of which factors contribute to well-being is critical, especially if rec...Starting at €8.20
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Nothing Is Impossible
IESE InsightArticle ART-1651-ELeadership and People ManagementThe famous story of how a rugby team beat the odds after their plane crashed in the Andes continues to inspire millions. Thankfully very few will ever have to face a situation as extreme as that one. But over the past year, many have certainly had their mettle tested as they found themselves dealing with their own unexpected crises. Crash survivor Nando Parrado gives a powerful testimony of his 72 days on the mountain and explains how his teammat...Starting at €8.20
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Los fundamentos que catapultarán su empresa
Dávila Parra, Antonio; Foster, GeorgeArticle ART-1815Accounting and ControlLa vieja creencia de que los sistemas de gestión matan el espíritu emprendedor es errónea. Tal vez las empresas se conformen con menos cuando no llegan a los cien empleados, pero pueden crecer más rápido si cuentan desde el principio con unos sistemas de planificación y control internos sólidos. Los autores identifican ocho aspectos que deberían ser tenidos en cuenta por las empresas si quieren alcanzar un alto crecimiento: planificación y evalua...Starting at €8.20
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How to Structure Companies for High Growth
Dávila Parra, Antonio; Foster, GeorgeArticle ART-1815-EAccounting and ControlThe old belief that management systems kill the entrepreneurial spirit is wrong. Perhaps when a company has fewer than 100 employees, a business can get by on less. But as the authors point out in this article, companies are actually able to grow faster provided that they have strong internal planning and control systems in place early on. They identify eight main categories that demand managerial attention if companies are ever to achieve high g...Starting at €8.20
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Seis pistas para crecer desde dentro
Liedtka, JeanneArticle ART-1816Leadership and People ManagementUn nudo en la garganta. Es lo que siente todos los años cuando su jefe le entrega el objetivo de ingresos para el siguiente ejercicio. Es probable que lo haya calculado extrapolando la cifra del año anterior más el porcentaje de crecimiento prometido al mercado de valores. Y no le queda otra que alcanzarlo, aunque, como muchos directivos, tal vez tenga sus propias ideas sobre cómo hacerlo. Es más, está convencido de que daría el campanazo con una...Starting at €8.20
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Six Lessons to Unleash Your Inner Catalyst
Liedtka, JeanneArticle ART-1816-ELeadership and People ManagementThe plug. It shows up every year at forecasting time, when your boss hands you next years revenue target: chances are it has been plugged, extrapolated from last years number plus whatever growth percentage corporate has promised Wall Street, and it is your job to deliver it. Maybe, like many managers, you have some ideas about how to approach that target; you suspect that one or two of them could even turn into something big, but you dont hav...Starting at €8.20
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Working Together Effectively Before It All Goes Downhill
O'Leary, Michael; Mortensen, Mark; Woolley, AnitaArticle ART-1819-ELeadership and People Management, Service and Operations ManagementMultiple team membership (MTM) is a reality in todays workplace, with high-value employees lending their expertise to a variety of project teams. An estimated 65 percent of knowledge workers in the United States and Europe, for example, engage in MTM to some degree. But what is the effect of MTM on productivity and learning for individuals, teams and, ultimately, organizations? According to the authors, three mediators context switching, tempo...Starting at €8.20