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Supply chain management: A practical view
Garrido Martinez, E.Technical Note IIST-PIN-27-E-EService and Operations ManagementIncreasingly competitive markets and customers with greater information and choice possibilities raise the need to design and manage an excellent supply chain. For this, it is necessary that all the processes are oriented towards the final consumer, that the main agents of the chain collaborate in their optimization and that they have a long-term vision. The objective of this note is to provide a practical vision of the main concepts related to S...Starting at €8.20
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Gate Gourmet. Teaching Note
Vidal Romero, A.; Garrido Martinez, E.Technical Note IIST-PITN-154-E-EService and Operations ManagementIn 2014, Gate Gourmet España (GGE) was the Spanish subsidiary of Gate Group, one of the biggest providers of independent, on-board passenger services in the world. The case describes the crisis situation in the passenger air transportation sector in 2010. In 2010, the General Manager of GGE, David de la Torre, decided that operations needed a deep transformation to render them more efficient and that they needed to change the “civil service” ment...Starting at €8.20
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Amazon: The total Retailer
Vidal Romero, A.; Garrido Martinez, E.Case IIST-PI-186-E-EService and Operations ManagementAmazon was one of the three leading companies in the e-world (together with Google and Facebook) and the world's largest e-commerce business, with annual sales of more than 100 billion USD. This case describes Amazon's business model and e-commerce environment. It is interesting to analyze Amazon's growth-based model and discuss its future. It is also worth exploring its current and future impact on retailing and the position of its offline compe...Starting at €8.20
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El Lobo, 1880, and Dª Jimena: Tradition toward Industry 4.0
Garrido Martinez, E.Case IIST-PI-194-E-EService and Operations ManagementConfectionary Holding (www.confectionaryholding.com) was founded in 1725 (it is about to celebrate its 300th anniversary) and markets its products under the brands 1880, El Lobo, and Doña Jimena (to name just a few). The case illustrates the beginning of the digital transformation of its factories following the Industry 4.0 philosophy and using agile methodologies.Starting at €8.20
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Zara and Its Family - Teaching note
Garrido Martinez, E.Teaching Note IIST-PITN-159-E-EService and Operations ManagementIn 2015 Inditex was among the highest growing firms worldwide. According to incumbent Chairman, Pablo Isla, its international presence and its business model were key to the group’s sustained growth in sales. Isla stated that the ceiling was still far. The case describes its business model and its operations, and lays out the company’s future challenges.Starting at €0.00
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Operational Transformation at Nestlé's Factory of la Penilla
Montalvo Contreras, A.; Garrido Martinez, E.Case IIST-PI-167-E-EService and Operations ManagementFollowing the Nestlé Continuous Excellence corporate initiative, the La Penilla factory transformed the way its chocolate bar production line worked. Improvements in efficiency, flexibility, and response time were apparent. However, the most significant changes that the transformation brought about concerned the way of working and the corporate culture. This case study describes that transformation process and allows, on the one hand, to learn fr...Starting at €8.20
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Acesur. Strategic management of raw materials
Garrido Martinez, E.; Gómez González, C.Case IIST-PI-187-E-EService and Operations ManagementThis case describes the history of ACESUR, a company dedicated, since 1840, to the production, bottling and marketing of olive oil, as well as a long tradition in the vegetable oil sector. An experience that has consolidated it as a leader in the olive and sunflower oil sector in Spain, with exports to nearly one hundred countries around the world. In 2018, faced with the volatility of the price of the raw material and the requirements of the cus...Starting at €8.20
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Acesur - Teaching Note
Garrido Martinez, E.; Gómez González, C.Teaching Note IIST-PITN-187-E-EService and Operations ManagementThis case describes the history of ACESUR, a company dedicated, since 1840, to the production, bottling and marketing of olive oil, as well as a long tradition in the vegetable oil sector. An experience that has consolidated it as a leader in the olive and sunflower oil sector in Spain, with exports to nearly one hundred countries around the world. In 2018, faced with the volatility of the price of the raw material and the requirements of the cus...Starting at €0.00
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El Lobo, 1880, and Dª Jimena: Tradition toward Industry 4.0. Teaching Note
Garrido Martinez, E.Teaching Note IIST-PITN-194-E-EService and Operations ManagementConfectionary Holding (www.confectionaryholding.com) was founded in 1725 (it is about to celebrate its 300th anniversary) and markets its products under the brands 1880, El Lobo, and Doña Jimena (to name just a few). The case illustrates the beginning of the digital transformation of its factories following the Industry 4.0 philosophy and using agile methodologies.Starting at €0.00
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Industry 4.0, a practical view
Garrido Martinez, E.Technical Note IIST-PIN-30-E-EService and Operations ManagementThis note will try to provide ideas and method to those managers interested in operational challenges for 21st century and, in particular, in the concept of industry 4.0. Managers will be helped to reflect on some questions that they may ask themselves: Can the industry 4.0 concepts help to maintain my competitive advantage? How to face the technological transformation in the company? What are the key levers? How to update the strategic plan acco...Starting at €8.20