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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807LService and Operations Managementinvestment in people, technology that supports frontline workers, revamped recruiting and training practices, and compensation linked to performance. They also express a vision of leadership in somewhat unconventional terms, referring to an organization's "patina of spirituality" and the "importance of the mundane." In this article, Heskett, Jones, Loveman, Sasser, and Schlesinger take a close look at the links in the service-profit chain, which...Starting at €8.20
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VidaGas: VillageReach - The Mozambican Foundation for Community Development Joint Venture (Spanish Version)
Watson, Noel; Kraiselburd, SantiagoCase HBS-611S09Service and Operations ManagementTemas cubiertos: salud, cadena de suministro, los países en desarrollo, Capital de Riesgo Este caso describe la evolución de un gas licuado de petróleo (GLP) de puesta en marcha, se incubaron por dos sin fines de lucro, organizaciones no gubernamentales para ayudar a mejorar la cadena de vacuna frío en el norte de Mozambique . Estas ONG deben enfrentarse a la decisión de si y cómo vender su participación en la puesta en marcha. VillageReach y la ...Starting at €8.20
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Plaza, the Logistics Park of Zaragoza (Spanish Version)
Watson, Noel; Kraiselburd, SantiagoCase HBS-611S10Service and Operations ManagementEn el año 2000, el Gobierno de la Comunidad Autónoma de Arag n, España, hizo público un proyecto para el desarrollo de un parque logístico a gran escala en las afueras de la ciudad de Zaragoza. Con una superficie de casi 13 kilómetros cuadrados, PLAZA (un acrónimo de Plataforma Logística de Zaragoza) sería, de lejos aparcar bien construidas o en desarrollo en toda Europa los mayores logística. Este caso ilustra las motivaciones detrás de tal empr...Starting at €8.20
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Coopers & Lybrand in Hungary (B) (Spanish version)
Loveman, Gary W.; Hallowell, RogerCase HBS-620S03Service and Operations ManagementCoopers & Lybrand open an office in Hungary.Starting at €5.74
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SCMS: Battling HIV/AIDS in Africa
Raman, Ananth; Watson, Noel; Kraiselburd, Santiago; Akili, EmmanuelCase HBS-613023-EService and Operations ManagementIn 2005, USAID and the U.S. President s Emergency Plan for AIDS Relief (PEPFAR), created the Supply Chain Management System (SCMS) to procure and distribute essential medicines and supplies; provide technical assistance to transform existing supply chains; and collaborated with in-country and global partners to coordinate efforts. The new US Global Health Initiative (GHI) initialized in 2010 sought to build on these efforts through strengthened ...Starting at €8.20
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Paper and More (A), Teaching Note
Watson, NoelTeaching Note HBS-607115-EService and Operations ManagementTeaching note to (606-023). An abstract is not available for this product.Starting at €0.00
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When Supply is of Public Interest: Roche & Tamiflu, Teaching Note
Watson, Noel; Kopczak, Laura Rock; Yadav, PrashantTeaching Note HBS-609074-EService and Operations ManagementTeaching Note for [609061].Starting at €0.00
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VidaGas: VillageReach - The Mozambican Foundation for Community Development Joint Venture
Watson, Noel; Kraiselburd, SantiagoCase HBS-609107-EService and Operations ManagementSubjects Covered: Healthcare, Supply Chain, Developing Countries, Venture Capital This case describes the evolution of a liquid petroleum gas (LPG) distributor start-up, incubated by two not-for-profit NGOs to help improve the vaccine cold chain in Northern Mozambique. These NGOs must face the decision whether and how to sell their participation in the start-up. VillageReach and the Mozambican Foundation for Community Development (FDC), both NGOs...Starting at €8.20
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VidaGas: VillageReach - The Mozambican Foundation for Community Development Joint Venture, Teaching Note
Watson, Noel; Kraiselburd, SantiagoTeaching Note HBS-609112-EService and Operations ManagementTeaching Note for [609107].Starting at €0.00
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Booz.Allen & Hamilton: Vision 2000 (Spanish Version)
Loveman, Gary W.; O'Connell, JamieCase HBS-302S07Service and Operations ManagementEn 1993, Booz.Allen & Hamilton abandonaron su estructura organizativa anterior, altamente local. Fue motivada por el deseo de servir a los clientes multinacionales de manera más eficaz y proporcionar mayor valor a los clientes con las empresas más localizada mediante la recopilación de las mejores prácticas de todo el mundo. Siguiendo un plan titulado Visión 2000, la firma creada unificó dotación de personal de piscinas basado en la industria y (...Starting at €8.20