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Microsoft Server & Tools (B)
Iansiti, Marco; Serels, AlainCase HBS-613046-EService and Operations ManagementSupplement for case 613031. Update on progress of Microsoft's Server & Tools Business through July 2011. Satya Nadella and his team explore whether or not to support Linux on Windows Azure.Starting at €5.74
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The I-PASS Patient Handoff Program
Huckman, Robert S.; Norris, MichaelCase HBS-615069-EService and Operations ManagementIn 2015, the I-PASS Patient Handoff Program Team, led by six pediatricians around the U.S., had to determine the best way to disseminate their program that had been proven to reduce communication errors in patient handoffs in hospital settings. Should they turn it into a standalone business, continue publishing in academic journals, license their content to an established medical vendor, or do some combination of these? This case allows students ...Starting at €8.20
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Streaming Over Broadband: Why Doesn't My Netflix Work
Greenstein, Shane; Norris, MichaelCase HBS-616007-EService and Operations ManagementIn late 2013 and early 2014, Netflix service over the major U.S. Internet Service Providers (ISPs) suffered major slowdowns. What were the causes of these problems? What could Netflix do to solve them?Starting at €8.20
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Weathering the Storm at NYU Langone Medical Center
Huckman, Robert S.; Sadun, Raffaella; Norris, MichaelCase HBS-616026-EService and Operations ManagementIn the fall of 2012, Hurricane Sandy forced a full evacuation of NYU Langone Medical Center in New York City. The institution, which comprises NYU Medical School and several teaching hospitals, had been on an upward trajectory for several years under the leadership of Dr. Robert I. Grossman. Grossman's central initiative, which he credited with helping to create a performance-driven, transparency-focused culture was an information technology dash...Starting at €8.20
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Bayern Munich in China
Lakhani, Karim R.; Schmidt, Sascha L.; Norris, Michael; Herman, KerryCase HBS-617025-EService and Operations ManagementIn 2015, German football club Bayern Munich is considering how to enter the Chinese market. Should it build its own infrastructure or rely on third-party partnerships to reach this massive football fanbase?Starting at €8.20
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Cummins, Inc.: Building a Home Community for a Global Company
Bower, Joseph L.; Norris, MichaelCase HBS-313024-EService and Operations ManagementIn 2010, Tom Linebarger, president and COO of Cummins, Inc., the Columbus, Indiana-based manufacturer of diesel engines, has to decide where to locate the company's new manufacturing line for high horsepower engines. He has three choices to decide from: Seymour, Indiana; Daventry, England; and Pune, India. The Community Education Coalition (CEC) in Columbus has had success in improving the city's schools to make the area more competitive in attra...Starting at €8.20
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Cummins, Inc.: Building a Home Community for a Global Company, Teaching Plan
Bower, Joseph L.; Norris, MichaelTeaching Note HBS-313117-EService and Operations ManagementTeaching Plan for 313024.Starting at €0.00
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Operations Management Reading: Operations Strategy, Teaching Note
Iansiti, Marco; Serels, AlainTeaching Note HBS-8003-EService and Operations ManagementTeaching Note for Product #8000.Starting at €0.00
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A Note on Funding Digital Innovation Startups
Lakhani, Karim R.; Norris, Michael; Otazo, AndrewCase HBS-614039-EService and Operations ManagementTo maximize their effectiveness, color cases should be printed in color. This note provides information on the state of startup financing in Silicon Valley in 2013. It details different avenues startups have to raise funding, including venture capital, corporate venture capital, angel investors, incubators, and crowdfunding.Starting at €8.20
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Streaming Over Broadband: Why Doesn't My Netflix Work, Teaching Note
Greenstein, Shane; Norris, MichaelTeaching Note HBS-617035-EService and Operations ManagementTeaching Note for case 616007.Starting at €0.00