This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
La gestión de la calidad total
Alsina, S.; Roure, JuanTechnical Note PN-296Service and Operations ManagementSe define de manera clara qué es la gestión de la calidad total; analizar el porqué de su nacimiento; identificar los principios en los que se sustenta, y determinar las dificultades que conlleva su implantación.Starting at €8.20
-
Siete herramientas para utilizar en procesos de mejora
Alsina, S.; Rodríguez Badal, Miguel Ángel; Roure, JuanTechnical Note PN-299Service and Operations ManagementDescripción práctica de diversas técnicas gráficas de resolución de problemas, como herramientas a usar en los procesos de mejora.Starting at €8.20
-
Kimpton Hotels - Setting Prices on Priceline (A)
Chris K. Anderson; John G. Wilson; Joel ReadCase IVEY-9B09E027-EDecision Analysis, Marketing, Service and Operations ManagementIn June 2008, the Kimpton Hotels' area director of revenue management (director) for Washington, D.C. was trying to process the most recent customer information report from Priceline.com (Priceline). In an attempt to improve revenues during periods of lowStarting at €8.20
-
Kimpton Hotels — Setting Prices on Priceline (C)
Chris K. Anderson; John G. Wilson; Joel ReadCase IVEY-9B09E029-ECorporate Governance, Marketing, Service and Operations ManagementThe Kimpton Hotels' area director of revenue management (director) for Washington, D.C. was excited about using Priceline.com to help fill rooms on some of Kimpton's low-demand weekends. He estimated the coming weeks' demand across three rate classes and across three lengths of stay (LOS), and he wanted to make sure he did not use Priceline.com too aggressively by releasing too many rooms onto the site.Starting at €5.74
-
Cells For Life (B)
John G. Wilson; Robert Young; Georg Oppitz; Wayne Hoy; David BassinCase IVEY-9B09E011-ECorporate Governance, Service and Operations ManagementA biotech company receives umbilical cells for processing. A number of operational improvements are being considered in order to maintain the company's position and reputation in the market. Information on expected delivery dates is known. However, there is a great uncertainty around these dates. The company needs to take account of this variability when arranging for staffing.Starting at €5.74
-
OLGC Finds Its Match (B)
Chris K. Anderson; John G. WilsonCase IVEY-9B09E015-ECorporate Governance, Service and Operations ManagementThis supplement to OLGC Finds Its Match (A), product # 9B09E014, summarizes the results from a series of bets and provides the email response from the game provider following the discontinuation of this particular game.Starting at €5.74
-
Introducción al "benchmarking"
Alsina, S.; Roure, JuanTechnical Note PN-295Service and Operations ManagementEl objetivo de la nota es presentar en qué consiste el benchmarking, sus ventajas, y plantear una introducción de cómo llevarlo a cabo.Starting at €8.20
-
SAS: Los servicios de los 90
Alsina, S.; Fernández-Campo, Salvador; Huete, Luis MaríaTechnical Note PN-282Service and Operations ManagementA principios de los años noventa, SAS, la línea áerea de Suecia, Noruega y Dinamarca, se encontraba nuevamente implementando un programa de mejora de la calidad de sus servicios. Esta vez el programa tenía tres mensajes: Trust (confianza), debemos mantener nuestras promesas. Simplicity (simplicidad), debemos hacer simple viajar. Y care (cuidado), debemos responder de las necesidades de cada individuo. Esta estrategia tenía su origen en los primer...Starting at €8.20
-
Cells For Life (A)
John G. Wilson; Robert Young; Georg Oppitz; Wayne Hoy; David BassinCase IVEY-9B09E010-ECorporate Governance, Service and Operations ManagementA biotech company receives umbilical cells for processing. A number of operational improvements are being considered in order to maintain the company's position and reputation in the market. Information on expected delivery dates is known. However, there is a great uncertainty around these dates. The company needs to take account of this variability when arranging for staffing. A supporting data set is available, product 7B09E010 for the (A) case...Starting at €8.20
-
OLGC Finds Its Match (A)
Chris K. Anderson; John G. WilsonCase IVEY-9B09E014-ECorporate Governance, Service and Operations ManagementThe case illustrates a sports betting product offered by the Ontario Lottery and Gaming Commission. The particular game involved has odds that favour the bettor over the game provider under certain settings. The supplement B case, product 9B09E015, summarizes the results from a series of bets made and provides an email response from the game provider following the discontinuation of this particular game. The case provides an interesting introduct...Starting at €8.20