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Corporate Governance: The Jack Wright Series (4) The Mystique of Board Meetings (Spanish version)
Colley, John L.; Stettinius, Wallace; Logan, George W.Case DARDEN-OM-1623Service and Operations ManagementEsta es la traducción al español de la versión del 11 de mayo de 2011 del caso UVA-OM-1086. Este caso amplia el capítulo sobre las reuniones de la junta. El propósito de las reuniones se ilustra al igual que las reacciones de Jack Wright al flujo de su primera reunión de la junta con Mega Corporation.Starting at €8.20
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Corporate Governance: The Jack Wright Series (B): Wright Gets Involved
Colley, John L.; Logan, George W.; Stettinius, Wallace; Carr, DabneyCase DARDEN-OM-1515-EService and Operations ManagementApproximately two months after agreeing to join the Mega Corporation board, Wright received a package of material for his first board meeting, which was to be held immediately after the annual meeting at which he was to be elected. This is the second case in a series of cases about corporate governance. It is a revision of UVA-OM-1084 and can be used in its place. The case is used in Darden's "Corporate Governance" course elective.Starting at €5.74
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Corporate Governance: The Jack Wright Series (C): The Board-Management Relationship
Colley, John L.; Logan, George W.; Stettinius, Wallace; Carr, DabneyCase DARDEN-OM-1516-EService and Operations ManagementJack Wright had been on the board of Mega Corporation for almost a year and was confident in his assessment of the ways in which the board and the corporate organization functioned. He recognized some pluses: a strong balance sheet, several good businesses, and some other businesses that could be sold; however, he also saw a number of issues that were not being addressed but needed attention. This case is one in a series of cases about corporate ...Starting at €5.74
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Corporate Governance: The Jack Wright Series (D): Time for Action
Colley, John L.; Logan, George W.; Stettinius, Wallace; Carr, DabneyCase DARDEN-OM-1517-EService and Operations ManagementThe board chairman dies of a heart attack and a special board meeting was set for a week after the funeral to discuss the situation. The first issue was the election of a chairman. This case is an addition to a series of cases concerning corporate governance. It is used in Darden's "Corporate Governance" course elective.Starting at €5.74
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Una metodología para la gestión de proyectos
Moscoso, Philip; Ribera, JaumeTechnical Note PN-493Innovation and Change, Service and Operations ManagementEsta nota técnica presenta una metodología de gestión de proyectos para directivos. La metodología se desarrolla a lo largo de las principales fases del ciclo de vida de un proyecto tipo y ha sido aplicada con éxito en numerosos casos prácticos. Complementamos la metodología con herramientas de utilidad en las diferentes fases del ciclo de vida y ofrecemos recomendaciones prácticas para implementar la metodología con éxito en las empresas....Starting at €8.20
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The Project Life Cycle: Planning
Ribera, JaumeTechnical Note PN-461-EService and Operations ManagementOne of the ways to study how projects are managed is by reviewing the different stages along the project life cycle. In this note we explore on of the most important stages, the planning of activities. In the project planning stage we use the definition of the project to develop the details of the different tasks that will have to be performed, and prepare an initial feasible schedule of resources and corresponding budget.Starting at €8.20
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Project Definition: Using the Logical Framework
Ribera, JaumeTechnical Note PN-504-EService and Operations ManagementThe document presents the basics of the Logical Framework Approach (LFA), a methodology to ensure that the most critical parts of a project are well defined before the project is planned or launched. It describes the four main blocks of the LFA and provides a checklist to ensure that the project is well defined before proceeding.Starting at €8.20
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Gestión de empresas de servicios
Ribera, JaumeTechnical Note PN-392Service and Operations ManagementDocumento sobre las peculiaridades de la gestión de operaciones de servicios. Tras revisar sus características, la nota revisa las modificaciones que deben hacerse a los conceptos tradicionales de calidad, procesos de mejora, aplicación de tecnología, gestión de la capacidad y gestión de las esperas cuando se aplican a entornos de prestación de servicios.Starting at €8.20
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El diseño de una garantía
Ribera, Jaume; Rosenmöller, MagdaTechnical Note PN-365Service and Operations ManagementSe describe un enfoque para el desarrollo de garantías en servicios. Se empieza definiendo los atributos de excelencia en el servicio ?para esto se presentan tres posibles métodos? y a continuación se dan una serie de indicaciones para la definición de la garantía, utilizando una clasificación de los atributos de excelencia en las dimensiones de control, habilidad e importancia. (Also available in English).Starting at €8.20
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Motores Rivero S. A. (MORSA)
Ribera, Jaume; Lago, AlejandroExercise PE-74Service and Operations ManagementEste ejercicio presenta las decisiones que debe tomar un directivo relacionadas con la gestión de inventarios de una pieza de motor. Es muy adecuado como introducción a la gestión de inventarios, ya que presenta diferentes situaciones en evolución y permite al profesor discutir el inventario de lotes y el de seguridad, así como el impacto de la incertidumbre en las existencias y en la disponibilidad de financiamiento a la hora de tomar decisiones...Starting at €8.20