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AT&T, Retraining, and the Workforce of Tomorrow
Kerr, William R.; Fuller, Joseph B.; Kreitzberg, CarlCase HBS-820017-ELeadership and People ManagementBy the late 2000s, rapid changes in the telecommunications industry forced AT&T's management team to take on a task that CEO Randall Stephenson called the "biggest logistical challenge" they had ever seen: retraining 100,000 workers by 2020. In 2012, inteStarting at €8.20
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Managing Talent Pipelines in the Future of Work
Kerr, William R.; Fuller, Joseph B.; Raman, Manjari; Kreitzberg, CarlCase HBS-819131-ELeadership and People ManagementIn the face of a rapidly-changing economy, organiztions that wish to compete in the future of work must develop strategies for acquiring, retaining, and developing talent for their organizations. This primer reviews the major trends shaping jobs, workplaces, and worker demographics. It then discusses many of the largest weaknesses in traditional talent management systems. The case then closes by describing how firms can create "talent management ...Starting at €8.20
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The Gig Economy: Leasing Skills to Pay the Bills
Fuller, Joseph B.; Kerr, William R.; Kreitzberg, CarlCase HBS-819146-ELeadership and People ManagementThis primer provides a comprehensive exploration into the gig economy and how it is reshaping global business. It shows how the Uber driver, the freelancing programmer in India, and the independent corporate consultant are all different variants of the modern-day gig workers. In doing so, this document addresses the following questions: What are gigs and who performs them? What is the size of the gig economy? How big will it get? W...Starting at €8.20
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Google: To TVC or Not to TVC
Kerr, William R.; Kreitzberg, CarlCase HBS-820048-ELeadership and People ManagementIn late 2018, evidence emerged that many of Google's temporary help agency workers, vendors, and independent contractors ("TVCs") were unhappy with the company. TVCs, who reportedly made up 49.95% of Google's 170,000 person global workforce, had raised concerns of mistreatment, citing instances of pay inequity, social exclusion, and physical endangerment. "Flexible" workers, such as TVCs, were often seen as a key cog for Silicon Valley's IT com...Starting at €8.20
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Google: To TVC or Not to TVC, Teaching Note
Kerr, William R.; Kreitzberg, CarlTeaching Note HBS-820049-ELeadership and People ManagementA Teaching Note for the "Google: To TVC or Not to TVC?" case study (HBS#820-048). The case discusses recent controversies regarding how Google manages temporary help agency workers, workers supplied by vendors, and independent contractors ("TVCs"). Such TVCs reportedly made up half of the company's workforce in late 2018. Following Google as a protagonist, this case study facilitates a broad discussion about the strengths, weaknesses, opportuniti...Starting at €0.00
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Talent Management and the Future of Work
Kerr, William R.; Ng, GorickCase HBS-820084-ELeadership and People ManagementThe nature of work is changing-and it is changing rapidly. Few days go by without industry giants such as Amazon and AT&T announcing plans to invest billions of dollars towards retraining nearly half of their respective workforces for jobs of the future. What changes lurking around the corner are Amazon and AT&T seeing? What tools do managers have to confront the accelerating change? How should talent management and workplace design evolve for th...Starting at €8.20
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Note on the Future of Commerce
Kerr, William R.; O'Connor, Daniel; Schwalb, NathanielCase HBS-819017-ELeadership and People ManagementIn 2019, the retail and consumer product industries were undergoing a generational transformation. The consumer sector had gone through two other generational shifts in the past 50 years. During each shift, many legacy businesses lost share or outright failed. The businesses that survived and thrived had to grow new business models and competencies, while managing their pre-existing operations. The note explains the major transformations occurrin...Starting at €8.20
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Care Economy in the U.S. (Primer)
Fuller, Joseph B.; Kerr, William R.; Raman, Manjari; Kreitzberg, CarlCase HBS-820027-ELeadership and People ManagementThis case describes how caregiving responsibilities influence American employees, firms, and the broader economy. It details how sociodemographic trends in the late 20th century transformed the way that Americans balance their personal and professional lives, analyzing changes such as the evolving role of women in the economy, the rise of non-traditional households, the increasing cost and complexity of healthcare, and the aging and ailing of the...Starting at €8.20