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La Estrategia de Captación de Clientes de Internet en Bankinter
Martinez-Jerez, F. Asis; Narayanan, V.G.; Brem, LisaCase HBS-104S02Accounting and ControlBankinter, un relativamente pequeño banco español, tiene una gran presencia como un proveedor de servicios financieros a Internet. Abriendo el camino a la rentabilidad a través de Internet Bankinter dará una gran ventaja competitiva sobre los bancos españoles más grandes y consolidadas. Ann Peralta, director de la red de Internet en Bankinter, debe evaluar si los miles de nuevos clientes llegando de otros portales son rentables para el banco. Per...Starting at €8.20
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Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged) (Spanish version)
Narayanan, V.G.; Brem, LisaCase HBS-107S03Accounting and Controlone from the point of view of the vice president of customer relationship marketing and the other from a line manager's perspective.Starting at €8.20
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An Intern's Dilemma (Spanish version)
Sucher, Sandra J.; Preble, MatthewCase HBS-616S11Business Ethics and Corporate Social ResponsibilityAn HBS student is asked by his employer to misrepresent himself during the course of his summer internship in order to obtain data from industry competitors.Starting at €8.20
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Anne Riley: Laid Off (Spanish Version)
Sucher, Sandra J.; Andrews, PhillipCase HBS-616S16Leadership and People ManagementEste caso describe la experiencia de Anne Riley, analista de capital privado de 28 años, que fue despedido en 2008. El caso explora las emociones que siente en todo el proceso y cómo se manejó la experiencia.Starting at €8.20
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Reading the Material (Spanish Version)
Sucher, Sandra J.Case HBS-618S06Knowledge and CommunicationEsta nota tiene por objeto los estudiantes de ayuda se preparan para el curso El líder moral. Dada la naturaleza única de los materiales utilizados en el curso (historia, literatura, biografía, autobiografía, obras de teatro, extractos filosóficas), se requiere un enfoque diferente a la lectura para los estudiantes para hacer el máximo uso de los materiales y diseños de clase.Starting at €8.20
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A Note on Moral Disengagement (Spanish version)
Sucher, Sandra J.; Moore, CeliaCase HBS-620S11Business Ethics and Corporate Social ResponsibilityMoral disengagement is a process that enables people to engage in negative behaviors, from small misdeeds to great atrocities, without believing that they are causing harm or doing wrong. When Conrad Black, the fallen Canadian mogul convicted of multiple counts of fraud and obstruction of justice, claims that he "would never dream of committing a crime in a thousand years," moral disengagement is what allows him to make that claim and believe it....Starting at €8.20
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Le Petit Chef (Spanish version)
MacCormack, Alan; Sucher, Sandra J.; Rangashayi, SurajCase HBS-610S16Service and Operations ManagementBrigitte Gagne, Le Petit Chef's director of microwave R&D, is deciding on the product development agenda for next year. She has to decide which of the available projects to fund, and evaluate the overall portfolio of projects currently under development. The recent poor performance of the firm prompts Gagne to think about reassessing the way projects are generated, evaluated, and selected at Le Petit Chef. However, Gagne has a pressing deadline t...Starting at €8.20
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Differences at Work: Alex (A) (Spanish version)
Sucher, Sandra J.; Gordon, RachelCase HBS-408S50Leadership and People ManagementIn Differences at Work: Alex (A), HBS Case No. 9-408-011 Alex has been asked an inappropriate question by the interviewer at an interview for his dream job. How will Alex handle the situation? Should he accept the position is offered?Starting at €8.20
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Follow Dubious Orders or Speak Up (Commentary for HBR Case Study)
Sucher, Sandra J.; Preble, MatthewArticle HBS-R1704Z-EA summer intern isn't sure how to respond to a request that she misrepresent herself in collecting competitive intelligence for her company. One of her primary duties is to assist with market research by calling direct competitors and asking for sensitive information. Her manager wants her to tell these contacts that she's a student working on a project. She needs the internship and the money, but she also doesn't want to start her career in this...Starting at €8.20
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Layoffs: Management Implications and Best Practices
Sucher, Sandra J.; Green, Elana; Rosales, DavidCase HBS-611029-EThis note reviews decision criteria for carrying out a layoff, best practices for implementation, and ways that managers can prepare themselves to conduct a layoff.Starting at €8.20