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Buena Visión España (A)
Cardona Soriano, PabloCase FH-686-ELeadership and People ManagementThis case examines the process of organizational and cultural change undertaken at Buena Visión, a subsidiary of the Alda Gehring Corporation, which manufactured and sold optical healthcare products. The aim of the reforms, which fell within a program undertaken by Alda Gehring called Vision 2000, was to optimize business processes and reduce response times to changes in the environment by decentralizing management and promoting a style of manage...Starting at €8.20
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ERC, S.A. (A)
Cardona Soriano, PabloCase FH-489-ELeadership and People ManagementStarting at €8.20
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ERC, S.A. (B)
Cardona Soriano, PabloCase FH-490-ELeadership and People ManagementStarting at €5.74
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Sam’s Pizzeria: Managing Peak Demand
David Wood; Ali Abdel-RazekCase IVEY-9B20D002-EEntrepreneurship, Service and Operations ManagementIn October 2018, the owner of Sam’s Pizzeria (Sam’s) in Orillia, Ontario, needed to determine how he should staff his business to keep up with an increase in demand on Halloween. Halloween had often been a source of frustration, as Sam's struggled to keep up with demand on that day. Providing customers with good-quality pizza and fast delivery was critical to Sam’s success. Not wanting to repeat the mistakes of the past, the owner knew that he wo...Starting at €8.20
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Bombardier Aviation: The Front Substructure Decision - Teaching Note
David WoodTeaching Note IVEY-8B20D011-EService and Operations ManagementTeaching note for product 9B20D011.Starting at €0.00
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Parcel Guard: Keeping Up with Demand - Teaching Note
David Wood; Ali Abdel-RazekTeaching Note IVEY-8B20D005-EService and Operations ManagementTeaching note for product 9B20D005.Starting at €0.00
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Orientación al cliente
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-52Leadership and People ManagementEsta nota técnica tiene por objeto ayudar al desarrollo personal de la competencia directiva de orientación al cliente. La razón de ser de cualquier empresa es el cliente. Hoy, el cliente está más informado y formado, es más selectivo y exigente, y tiene mayor capacidad de elección. Por tanto, la orientación al cliente se hace más necesaria que nunca para la supervivencia de la empresa. Si se desea anclar una cultura de orientación al cliente, qu...Starting at €8.20
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Cepillosa. Diseño del nuevo cepillo de dientes eléctrico (C)
Cardona Soriano, PabloExercise FHE-19Leadership and People ManagementEs un ejercicio que muestra la dificultad de tomar decisiones en equipo. Varios departamentos han de decidir sobre cómo lanzar un producto y no es sencillo encontrar una solución consensuada.Starting at €8.20
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Inyecsa
Cardona Soriano, PabloCase FH-635-ELeadership and People ManagementA new factory manager is required to substantially and rapidly improve productivity and quality. To improve one of the sections that has been most reluctant to accept any changes, he promotes a shopfloor worker to the rank of team leader. The new team leader enforces the plant manager's guidlines very strictly. Following a confrontation between the team leader and a subordinate, the workers write a letter to the works committee demanding that the...Starting at €8.20
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Leadership in Work Teams (French Version)
Cardona Soriano, Pablo; Miller, PaddyTechnical Note FHN-325-FRLeadership and People ManagementThis technical note offers a guide that may help the process of learning the secrets of winning teams. First, it defines what a team is, distinguishing it from other types of working groups. Second, it shows what characteristics the team members need to have to form a winning team. Then it goes through the stages of team development and reviews the basic processes teams need to master in each stage. Finally, it explains how to build team commitme...Starting at €8.20