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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807LService and Operations Managementinvestment in people, technology that supports frontline workers, revamped recruiting and training practices, and compensation linked to performance. They also express a vision of leadership in somewhat unconventional terms, referring to an organization's "patina of spirituality" and the "importance of the mundane." In this article, Heskett, Jones, Loveman, Sasser, and Schlesinger take a close look at the links in the service-profit chain, which...Starting at €8.20
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Taco Bell Corp. (Spanish Version)
Schlesinger, Leonard A.; Hallowell, RogerCase HBS-602S03Service and Operations ManagementJohn Martin, director general de Taco Bell, trae a la compañía en línea con sus competidores a través de un cambio gradual durante la década de 1980. A principios de 1990, que adopta enfoques innovadores para mejorar los niveles de servicio al tiempo que reduce los precios, proporcionando una clara ventaja competitiva. Ilustra el poder del pensamiento innovador en una industria de servicios y demuestra la importancia de un enfoque coordinado y ho...Starting at €8.20
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Real Club Deportivo Espanyol de Barcelona: Football Under the Shadow of the Pandemic
García Pont, Carlos; Rosenberg, MikeCase ASN-85-EDecision Analysis, MarketingDue to the outbreak of Sars-CoV-2, Spain's professional football teams were barred from playing and even training in the Spring of 2020. The Management of one of the clubs, El Espanyol, needs to decide if it should lower the player's salaries using a government-sponsored mechanism during the emergency.Starting at €8.20
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SmileDirectClub: Better is Better
Schlesinger, Leonard A.; Sesia, AldoCase HBS-320016-EStrategyStarting at €8.20
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Kidder, Peabody & Co.: creando beneficios etéreos
Simons, Robert L.; Davila, AntonioCase HBS-102S16Accounting and ControlEl 17 de abril de 1994, Kidder, Peabody & Co. anunció un cargo de $ 350 millones de dólares contra las ganancias resultantes del descubrimiento de los beneficios de explotación falsas. Ese mismo día, la terminación del empleo de Joseph Jett con la compañía se hizo pública. Al ilustrar la mecánica de la contabilidad de bonos, este caso se describe la estrategia de negociación que condujo a la creación de falsos beneficios. También se discuten los ...Starting at €8.20
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Dissension in the Ranks? (A) (Spanish version)
Simons, Robert L.; Weston, Hilary A.Case HBS-102S40Leadership and People Managementhbsp.harvard.edu/jdotStarting at €8.20
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Asea Brown Boveri (Spanish version)
Simons, Robert L.; Bartlett, Christopher A.Case HBS-102S43StrategyIn 1987, two European rivals--Asea AB of Sweden and BBC Brown Boveri Ltd. of Switzerland--merged to form Asea Brown Boveri. The new company employed 150,000 employees in 850 legal entities operating in 140 countries. The case describes the challenges facing Percy Barnevik--the organization's leader--and how he resolved those challenges through staffing, communicating priorities, new structural alignments, and information and reporting systems.Starting at €8.20
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Westchester Distributing, Inc. (B) (Spanish Version)
Simons, Robert L.; Boxwell, Robert J., Jr.Case HBS-103S08Accounting and ControlDescribe las acciones tomadas por el propietario / presidente para resolver el dilema.Starting at €5.74
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The Cross Country Group: Una parte del Todo (B)
Simons, Robert L.; Reinbergs, Indra A.Case HBS-108S16Accounting and ControlComplementa el caso (A).Starting at €5.74
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Planning and Control System (Spanish version)
Simons, Robert L.Case HBS-109S05Accounting and ControlDetailed description of the planning and control systems in use at Johnson & Johnson. Focuses on the actions of managers in one subsidiary in revising budget targets. Illustrates intensive strategic planning and financial planning process in a large, decentralized company. Includes interviews with the president and senior executives concerning benefits of the system. Raises issue of the role of formal control systems in decentralized organization...Starting at €8.20