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Amazon: Balancing Customer Centricity with Employee Engagement
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-EInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20
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Walmart: Supply Chain Management - Teaching Note
P. Fraser Johnson; Ken MarkTeaching Note IVEY-8B19D013-EService and Operations ManagementTeaching note for product 9B19D013.Starting at €0.00
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CPDN: Improving Supply Chain Resilience
P. Fraser JohnsonCase IVEY-9B19D004-EService and Operations ManagementThe director of operations at Canadian Pharmaceutical Distribution Network (CPDN), located in Mississauga, Ontario, had been asked by the company’s president to develop recommendations that would address the growing problem of drug shortages. Managing shoStarting at €8.20
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CoolIT Systems: Developing an Operations Strategy - Teaching Note
P. Fraser JohnsonTeaching Note IVEY-8B20D019-EService and Operations ManagementTeaching note for product 9B20D019.Starting at €0.00
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Apple Inc.: Managing a Global Supply Chain - Teaching Note
P. Fraser Johnson; Ken MarkTeaching Note IVEY-8B14D005-EService and Operations Management, StrategyTeaching note for product 9B14D005.Starting at €0.00
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Warehousing Strategy at Volkswagen Group Canada Inc. (VGCA)
P. Fraser Johnson; Adam BortolussiCase IVEY-9B12D002-EService and Operations ManagementThe director of warehousing and logistics at Volkswagen Group Canada (VGCA) had been tasked with analyzing the capacity of the Toronto parts distribution centre to support an aggressive growth plan that involved a series of new product launches and product facelifts. Expecting that expansion of the facility would be necessary, the director needed to determine the additional warehouse capacity required, when it would be needed by, and which expans...Starting at €8.20
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Spartan Building Products
P. Fraser JohnsonCase IVEY-9B15D009-EService and Operations ManagementThe logistics analyst at Spartan Building Products, a large, national distributor of building materials, needs to prepare a report analyzing the company’s logistics practices. Management is particularly concerned about the high cost of servicing customer deliveries. Students are asked to evaluate factors contributing to the logistics problems at Spartan, including freight costs and the sales mix. Students will analyze the cost implications of sup...Starting at €8.20
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Walmart China - Supply Chain Transformation
P. Fraser JohnsonCase IVEY-9B15D018-EService and Operations Management, StrategyIn late September 2015, the senior vice-president of supply chain management at Walmart China was preparing for a meeting in Bentonville, Arkansas, where she was expected to make a presentation detailing plans for Walmart China's network of distribution centres. The investment in infrastructure would be the next major step in the organization's supply chain transformation. The case provides an opportunity to explore issues related to supply chain...Starting at €8.20
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ING DIRECT USA: Facing the Future
Gerard Seijts; P. Fraser Johnson; Mary M. Crossan; V. Joseph Compeau; Ken MarkCase IVEY-9B10M090-EInformation Technologies, StrategyAs of 2010, ING DIRECT USA has had a successful first decade, having grown into one of the largest U.S. banks with $90 billion in assets. It has developed an innovative culture and a unique approach to banking, and has a strong brand name. As a result of a regulatory requirement in the Netherlands, ING Group is required to divest ING DIRECT USA by 2013. The chairman, president, and chief executive officer is reviewing his organization and thinkin...Starting at €8.20
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Cambridge Cooling Systems: Global Operations Strategy
P. Fraser Johnson; Ken MarkCase IVEY-9B17D018-EService and Operations Management, StrategyThe chief operating officer (CEO) at Cambridge Cooling Systems (CCS), an industrial cooling system manufacturer, has been asked for his recommendations on CCS’s plants in Canada and Mexico. The company has had a reversal in its strategic plan in the past year and is shifting from a focus on growth to looking for operating efficiencies. CCS’s global plants are running below full capacity, and opportunity exists to reduce costs through the consolid...Starting at €8.20