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Share Now: How to Achieve Profitable Growth
Moscoso, Philip; Soto, ManuelCase P-1173-EService and Operations Management, StrategyThe case describes the recent decisions taken by the management of Share Now, a leading carsharing company (the result of a merger between Car2Go and Drive Now). As part of its strategic plan for the city of Madrid, the company has decided to increase its area of coverage by 27 km2, while adding another 450 electrical cars to the fleet. Furthermore, it will implement dynamic prices that change according to demand. Share Now's main challenge is to...Starting at €8.20
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Conceptos y parámetros fundamentales de la dirección de operaciones
Moscoso, Philip; Lago, Alejandro; Sachon, MarcTechnical Note PN-458Service and Operations ManagementEn esta nota técnica se introducen los conceptos y parámetros fundamentales para el análisis de un sistema de operaciones desde la óptica de la dirección general de una empresa. El objetivo es ofrecer una terminología precisa a la vez que práctica a los directivos.Starting at €8.20
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The Loewe Group (A): A New Industrial Model and Commitment to Lean Management
Moscoso, Philip; Duque, MarinaCase P-1116-EInnovation and Change, Service and Operations ManagementLoewe is one of the brands of the LVMH group, particularly well-known for its leather goods. Loewe has its own factories and also uses external suppliers for the manufacture of its products. In this case, company management must decide whether to move toward the industrial model of the LVMH group's other brands and fully outsource production, or instead convert its main factory into a center of excellence capable of generating a competitive advan...Starting at €8.20
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Fundamental Concepts and Parameters of Operations Management
Moscoso, Philip; Lago, Alejandro; Sachon, MarcTechnical Note PN-458-EService and Operations ManagementThis technical note introduces the fundamental parameters and terminology for analyzing an operations system from a general management perspective. The aim is to provide managers with the precise, practical terminology they need.Starting at €8.20
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A Project Management Methodology
Moscoso, Philip; Ribera, JaumeTechnical Note PN-493-EInnovation and Change, Service and Operations ManagementThis technical note presents a project management methodology for managers. The methodology is applied over the course of the main phases of the project life cycle and has been used successfully in many real-life projects. It is accompanied by tools that can be used in different phases of the project life cycle, as well as practical recommendations on how to implement the methodology successfully in companies.Starting at €8.20
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Key Elements of Flow, Time and Queue Management
Lago, Alejandro; Yankovic, Natalia; Moscoso, PhilipTechnical Note PN-496-EService and Operations ManagementThis note describes the essentials and key elements of flow, waiting line and time management. It explains the reasons for so many waits (lines) in processes in practice and explains which elements executives can act on to reduce how long their customers wait.Starting at €8.20
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The Loewe Group (A) and (B): A New Industrial Model and Commitment to Lean Management - Teaching Note
Moscoso, PhilipTeaching Note PT-51-ELoewe is one of the brands of the LVMH group, particularly well-known for its leather goods. Loewe has its own factories and also uses external suppliers for the manufacture of its products. In this case, company management must decide whether to move toward the industrial model of the LVMH group's other brands and fully outsource production, or instead convert its main factory into a center of excellence capable of generating a competitive advan...Starting at €0.00
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Claves de la gestión de flujos, tiempos y colas
Lago, Alejandro; Yankovic, Natalia; Moscoso, PhilipTechnical Note PN-496Service and Operations ManagementEsta nota describe los fundamentos y las claves de la gestion de flujos, colas y tiempos. Explica las razones de tantas esperas (colas) en los procesos en la practica y sobre que elementos puede actuar un directivo para reducir las esperas de sus clientes.Starting at €8.20
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Netflix: Business and Operations Model
Moscoso, PhilipExercise PE-73-EInformation Technologies, Service and Operations ManagementThis exercise breaks down the Netflix model (with special emphasis on its business model) to understand the keys to its success, but also possible future risks.Starting at €8.20
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Más allá del 20/20: el modelo del Instituto Oftalmológico Fernández-Vega
Serrano, Alejandro; Moscoso, PhilipCase OIT-26Innovation and Change, Service and Operations ManagementEl Instituto Oftalmológico Fernandez-Vega situado en Oviedo (Asturias) es, posiblemente, la clínica más conocida de España en su especialidad. No solo destaca por su altísima calidad médica, sino que, además, ha ido optimizado la prestación de sus servicios para mejorar la experiencia del cliente. Ante una creciente demanda de sus servicios médicos, la dirección del Instituto debe decidir entre varias opciones para aumentar la capacidad de la clí...Starting at €8.20