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Cleveland Clinic Abu Dhabi: Leading Through the Fog of the COVID-19 Pandemic (Spanish version)
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Reference: HBS-423S03
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Year: 2020
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Number of pages: 31
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Geographic Setting: Middle East;United Arab Emirates
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Publication Date: Feb 18, 2022
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Source: HBSP (USA)
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Type of Document: Case
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Industry Setting: Hospitals and hospital management
Description
As COVID-19 began to take lives, destroy healthcare systems, and shut down economies across the globe, Dr. Rakesh Suri, Chief Executive Officer of Cleveland Clinic Abu Dhabi, and his executive team adapted their leadership to instill the new levels of agility and innovation required for the hospital to meet the demands of the pandemic. Collaboration across their local ecosystem and the broader Cleveland Clinic enterprise was paramount. In the midst of the pandemic, Dr. Suri confronted his toughest leadership challenge yet-having to lead the hospital from travel-related quarantine. Cleveland Clinic Abu Dhabi's business plan, staffing plan, supply procurement, budget, and key performance indicators (KPIs) had gone out the window. In addition, the U.A.E. government had restricted all travel to and from the U.A.E., so Cleveland Clinic Abu Dhabi had become the only center in the country for a range of emergency procedures. The executive team was now considering how to reformulate their performance scorecards to reflect how the hospital's mix of services would have to evolve as a result of the pandemic and its aftermath. Dr. Suri was due to discuss the new metrics with his team upon his return to the hospital from quarantine.
Keywords
Analytics and data science
Collaboration and teams
COVID
Crisis management
Cross-functional management
Digital transformation
diversity and inclusion
Employee empowerment
Enterprise agility
Globalization
Group dynamics
health care and treatment
Innovation
Operational effectiveness
Organizational behavior
Organizational culture
Partnerships
performance indicators
Risk management
Strategic alignment
Teams