Delwarca Software Remote Support Unit, Teaching Note

Reference: HBS-913542-E
Year: 2011
Number of pages: 19
Geographic Setting: United States
Publication Date: Jan 2, 2012
Source: HBSP (USA)
Type of Document: Teaching Note
Industry Setting: Call centers;Administrative, support, waste management & remediation services;Administrative, support, waste management & remediation services

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Teaching Note for Product #913541

Computer software Customer satisfaction ERP Information technology Operating systems Operations and processes Quantitative analysis